Technical / Hard Skills

New Retail

• Intro to New Retail
• New Retail Masterclass
• E-Commerce Automation Solutions
• New Retail Marketing for Social Media
• Managing New Retail Marketing Strategy

Sales

• NLP for Sales Champion
• Sales Performance Improvement Program
• Promoter Program
• Product Confidence Skills
• Mastering Sales Conversations, Up selling and Cross-selling
• Sales Management
• Telemarketing for Sales
• Story Selling Skills
• Sales Skills: The Blue Ocean Way
• Building Long Term Relationship Through Telemarketing

Customer Service

• Customer Excellence DNA
• Service As Culture
• Win Customers H.E.A.R.T.S for Logistics
• Personal Image and Professionalism
• Collaborative Communication
• Careline Customer Engagement
• Handling Angry and Distressed Customers
• Elevate Your Customer Service
• WOW Customer Service
• Customer Service Management for Store Managers

Shoppers Behaviour

• Retail Management 1.0 – Strategic Customer Value Proposition

Retail Operation

• Retail Operation 101
• Retail Management: Store Productivity Metrics
• Retail Management: 4 Drivers of Exponential Growth

Visual Merchandising

• Premium & Luxury Visual Merchandising and Selling
• Store Display 101

Performance Management

• Goal Setting and Implementation
• Management: Operation and Control Management
• Productivity Management: Managing KPIs without Micromanaging

Strategic Planning

• Business Direction: Strategy
• Leadership: Leading Business Strategies and Goals
• Retail Management 2.0 – Retail Market Positioning and Strategy
• Retail Management 3.0 – Bulletproof Marketing Tools for Retail

Logistics

• 5S for Warehouse
• Lean Warehouse Management 101
• Inventory and Asset Management

Soft Skills

Company Culture

• Senheng Story (Customized)
• Work Life Pressure and Organizational Culture
• Senheng Culture (Customized)

Office Productivity

• NLP Communication for Influence and Persuasion
• Conversational English for Retail
• Basic Excel Skills
• Impressive Presentation Skills
• Time Management and Prioritization
• Management: Kaizen for Work Improvement and Operational Process
• Productivity: PDCA for Workplace
• Psychology of Time Management

People Management

• Managing Gen Y & Z
• Management: Empathic People Management
• Leadership: Leading Others to Perform
• Power Negotiation Skills
• Supervisory Skills for Retail
• Leadership: Coaching and Mentoring In Competitive Workplace

Management

• Master Your Thinking In Disruptive Environment
• Management: Plan, Organize, Lead and Control
• Management: Effective Use of PDCA & 5W1H Root Cause Analysis

Career Development

• STAR Performer DNA
• Self Management: Discover What Drives You

Motivation

• Boss MotivationX
• Personal Development: John Maxwell’s Secret to Success
• F.I.R.E Up Your Career
• Achieving Excellence Through Passion
• Personal SWOT Analysis for Success
• Management: Resilient Management Skills
• Workplace Pressure and Emotional Management

Entrepreneur Mindset

• Personal Image Branding
• Entrepreneurship 101

Teamwork

• Teamwork for Executives: Being A Good Team Member
• Teamwork for Store Managers: Setting Goals for Team
• Winning Through Teamwork
• Manpower Management and Teamwork for Franchisee: 5 Dysfunctions of Team

Leadership

• VUCA Leadership
• Leadership Fundamentals for Non-Executives: Managing Work Expectations
• Leadership: Leading Self for Efficiency
• Leadership: Effective Habits for Managers
• Leadership: Effective Habits for High Performing Individual
• Leadership For Store Managers

Compliance

• Occupational Safety and Health Act (OSHA) Awareness
• Anti-Bribery Awareness
• First Aid
• Retail Ethics and Security Management

Retail Orientation

• Senheng Trainee Partners Program (Customized)
• Rules of Work