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CORPORATE PROGRAMS

Trainee Partner Sales and Product Knowledge

An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.

Study Type
Online
Duration
4 Hours
Language
Conducted in English & BM Adaptive
HRDF
Non-Claimable

PAIN POINTS IN BUSINESS

New employees often feel lost when they first step into a new company. How are we going to make them feel welcomed and adapt quickly in the company culture?

 

WHAT YOU WILL BE LEARNING IN THIS PROGRAM

In this Trainee Program 1.0, we will be giving you an overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years. We will also brief you on your roles and responsibilities as a Trainee Partner, give you some small insights on the products that you will be required to sell, offer you some basic selling skill tips and also brief you on our loyalty program, so that you can immediately hit the ground running.

 

BRIEF SUMMARY

To all the new trainees, welcome to the big family of Senheng! We are so excited to have you on board with us. I believe that you are equally excited but at the same time a little nervous as you are still trying to navigate your way at work and adapt to this vibrant culture over here. Fret not, we heard your worries, and that is why we have customized a special program just for you.

WHO SHOULD ATTEND

  • Trainee Partners 

LEARNING OUTCOMES

By the end of the training, the participants should be able to:

  • To gain product knowledge
  • To achieve success with Gemba Walk 
  • To recognize different types of warranty
  • To use the right techniques in selling 

PROGRAM OUTLINE

WHAT YOU'LL LEARN: DAILY SCHEDULE

  • PlusOne Membership
  • Duties To Gemba
  • Best Working Attitudes 
  • Showroom Cleanliness 
  • Tanmpin Concept 
  • Small Item Home Appliances
  • Kitchen Appliances
  • Personal Care Appliances
  • Types Of Warranty, Service & Repair
  • 3-Steps In Selling
  • Active Listening Skills
  • ABCD Technique