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CORPORATE PROGRAMS

Self Management for Cashier
Study Type
Online
Duration
4 Hours
Language
Conducted in English & BM Adaptive
HRDF
Non-Claimable

WHO SHOULD ATTEND

  • Cashiers

LEARNING OUTCOMES

  • To develop confidence in communication and provide a great first impression to customers
  • To handle inquiries and complaints proficiently
  • To develop ability to tackle unexpected situations from customers

PROGRAM OUTLINE

WHAT YOU'LL LEARN: DAILY SCHEDULE

  • Desired Self Vs Real Self
  • 16 Basic Needs
  • End Goals From Our Needs
  • Case Study: Will Smith & Ziha Pizza Hut
  • Communication From Basic Needs
  • Overcoming Fear With IT
  • The Spotlight Effect
  • Self Perception: Inner & Outer Scorecards
  • Handling Common Customers’ Complaints
  • Case Study: Kak Long 7E 
  • STAR Method To Handle Complaints
  • Self Discovery & Goal Setting
  • Smart Goals