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CORPORATE PROGRAMS

Sales For Telemarketing
Study Type
Online
Duration
4 Hours
Language
Conducted in English & BM Adaptive
HRDF
Non-Claimable

WHO SHOULD ATTEND

  • Store Salesperson

LEARNING OUTCOMES

  • To calculate customer lifetime value
  • To improve customers’ buy in from telemarketing 
  • To master strategies to engage with customers for long-term relationship
  • To be able to convert objections to opportunities in sales without being too pushy

PROGRAM OUTLINE

WHAT YOU'LL LEARN: DAILY SCHEDULE

  • Telemarketing Health Check
  • Calculate Customer Lifetime Value
  • Phrases To Build Rapport
  • 3 Yes Technique 
  • VAK In Telemarketing 
  • Recognizing Buying Signals From Customers
  • Telemarketing Plan Before Calling
  • Effective Ways To Handle Objections 
  • How Strong Is Your Probing Skills?