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CORPORATE PROGRAMS

Customers Service Management For Store Managers
Study Type
Online
Duration
4 Hours
Language
Conducted in English & BM Adaptive
HRDF
Non-Claimable

WHO SHOULD ATTEND

  • Store Supervisors/Managers

LEARNING OUTCOMES

  • Make use of technology to keep track of customers' data to customize service 
  • Find out the importance of Customer Lifetime Value to understand customers 
  • Develop a personal action plan to improve customer service skills for your team  

 

PROGRAM OUTLINE

WHAT YOU'LL LEARN: DAILY SCHEDULE

  • Improve Collaborative Interaction
  • Establish a Customer-Oriented Approach
  • How CRM Assist In Customers Personalization
  • Self Commitment To Customer Service
  • Tips To Speak Better To Customers
  • Utilizing Customer Lifetime Value
  • Manager’s Action Plan
  • Measuring Customers Satisfaction