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Study Type
Online
Language
English & BM
Duration
Date
Time
Price
RM 200
HRDF
Non-claimable

PAIN POINTS IN BUSINESS

How can I get the most out of telemarketing? How can I get customers to trust me and understand that this is not a scam call? What can I do to get buy-in easier from customers even over the phone?

 

WHAT YOU WILL BE LEARNING IN THIS PROGRAM

In this 4 hour program, you will be embarking on a journey to master some of the most powerful and effective techniques to help you become a telemarketing superstar. You will be mastering strategies to increase your likeability, techniques to obtain buy-in easier from your customers, and given a few different working templates to help you put all these skills into practice so that you can be one step ahead of your peers. On top of that, you will also be taking a closer look at Senheng’s retail case study on how to fully utilize the telemarketing tool in your hand effectively to achieve impressive ROIs.

 

BRIEF SUMMARY

The one question that most of us have in mind is “How to get ROI using telemarketing?”

In Senheng, their telemarketing app alone has helped us to generate RM64 million of sales between January 2021 - May 2021. If you are ready to uncover deeper insights into Senheng's telemarketing success and let telemarketing generate sales for you, do join us in our upcoming program to find out more.

WHO SHOULD ATTEND

  • Product Promoters
  • Sales Professionals
  • Store Supervisors/Managers

LEARNING OUTCOMES

By the end of this course, the participants will be able to; 

  1. Leverage of proven telemarketing formula by Senheng Electric (M) Sdn Bhd, used by more than 1000 sales partners. 
  2. Learn to convince customers via telemarketing using hypnotic language 
  3. Gain the 3 simple yet powerful language techniques to convince and get buy-in from your customers.
  4. Build up online confidence and social media hacks in telemarketing 
  5. Master the 4-step method (P.A.R.T) to convert your customers during follow-up calls and achieve your sales target.

PROGRAM OUTLINE

  • Sales & Telemarketing
  • Evolution of Telemarketing
  • Case Study: Senheng Telemarketing Journey
  • Telemarketing as a Covid19 Business Window
  • Winning Strategies in Telemarketing
  • 3Ps Problems Most Telemarketers are Unaware of 
  • Asking The Right Questions in Telemarketing
  • Tackling Different Types of Customers 
  • 3Cs Method to Build Rapport and gain trust
  • 3 Powerful Hypnotic Language to Convince Customers
  • Tips and Hacks to Achieve Telemarketing KPI
  • Right Steps to Kickstart Telemarketing Strategically
  • Telemarketing Elevator Pitch
  • Converting your Customers with 4-Step Method in Follow Up Calls

 

 

 

THIS PROGRAM CONSISTS:

Agenda
2:00pm to 3:00pm 
Introduction to Telemarketing

3:00pm to 4:00pm 
Overcoming Telemarketing Barriers

4:00pm to 5:00pm 
3-Step Success Formula in Telemarketing

5:00pm to 6:00pm
Step-by-Step in Telemarketing Call

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