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Study Type

Offline & Online

Duration

4 Hour Intensive Course

Language

Conducted in BM & English Adaptive

HRD Corp

Claimable

PROGRAM OUTLINE

Office Based

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    Outlet Based

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      Main Objective

      • To develop confidence in communication and provide a great first impression to customers
      • To handle inquiries and complaints proficiently
      • To develop ability to tackle unexpected situations from customers

      Practical Success Formula

      • Communication From Basic Needs
      • Handling Common Customers’ Complaints
      • STAR Method To Handle Complaints

       

      Case Studies

      • Will Smith & Ziha Pizza Hut
      • Kak Long 7E

      Please Fill Up The Details to Request for the Full Program Outline

      Contact Us

        Others

        Please Fill Up The Details to Request for the Full Program Outline

        Contact Us

          Please Fill Up The Details to Request for the Full Program Outline

          Contact Us

            Office Based

            Please Fill Up The Details to Request for the Full Program Outline

            Contact Us

              Please Fill Up The Details to Request for the Full Program Outline

              Contact Us

                Outlet Based

                Please Fill Up The Details to Request for the Full Program Outline

                Contact Us

                  Please Fill Up The Details to Request for the Full Program Outline

                  Contact Us

                    Main Objective

                    • To develop confidence in communication and provide a great first impression to customers
                    • To handle inquiries and complaints proficiently
                    • To develop ability to tackle unexpected situations from customers

                    Practical Success Formula

                    • Communication From Basic Needs
                    • Handling Common Customers’ Complaints
                    • STAR Method To Handle Complaints

                     

                    Case Studies

                    • Will Smith & Ziha Pizza Hut
                    • Kak Long 7E

                    Please Fill Up The Details to Request for the Full Program Outline

                    Contact Us

                      Others

                      Please Fill Up The Details to Request for the Full Program Outline

                      Contact Us

                        Please Fill Up The Details to Request for the Full Program Outline

                        Contact Us

                          This Program Can Help You To

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                          Develop a culture of trust between you and your customers.
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                          Leverage on storytelling to connect and engage with customers better.
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                          Provide customers a “wow” experience during their purchase journey.

                          Meet Your Speaker

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                          Cassandra Chan

                           

                          Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers.

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                          Ee May

                           

                          Ee May is a trainer with more than 4 years of public speaking experience with diverse experience in training professional working adults.

                          She has trained many sales professionals, executives and managers in the areas of sales techniques and mindsets, communication and management

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                          Syuhada Rozihas

                           

                          Syuhada is a trainer who is passionate about making a difference. She has over 3 years of experience in facilitating for various motivational university programs. She has trained more than 1,000 sales professionals, executives and managers in the areas of retail sales.

                          What Our Clients Says
                          About This Program

                          Interested to learn more about the program?

                          Request the full Program Outline here