Leadership 2.0
This course provides the basis for understanding what digital leadership is and what leaders do to set a good example for the employees.
THE SPECIALISED ACADEMY FOR RETAIL
SHRA combines real successful case studies and the latest knowledge to create effective training programs specifically for the Malaysian retail industry addressing various elements from retail management such as inventory, manpower, sales, supply chain, succession and leadership, crisis and risk, presentation, digitalisation to New Retail, and more.
What Makes Us Different
Programs
- Starting from the formulation of SHRA training programs outlines, content, and delivery methods; each step is derived using retail thought process and retail needs.
- Wide range of topics include inventory, manpower, sales, supply & leadership etc.
Industry expertise
- We combine time-proven application successes from Senheng with the latest knowledge and concepts
- Senheng is the leading consumer electronics retailer and pioneer in Digital Transformation & New Retail
- Apply successful case studies from Senheng into the training programs to make it applicable and relevant to the industry.
Real time reporting
Reports are instantly available after training:
- Attendance Report.
- Pre-test & Test Results Report
- Training Evaluation Report
Customer Service 2.0
Elevate Your Customer Service course covers essential customer service techniques and skills.
Franchisee Program 1.0
We always dream of owning a business and being our own boss. Now we have the opportunity, but the question is are we making the most out of our opportunity to achieve the maximum results?
Logistics Personal Development 2.0
Find out what are your unique strengths and develop skills that will help you to stay ahead of the competition.
Sales Skills 2.0
You will learn techniques on how to approach customers, persuade and convince customers, and handle objections the right way.
Retail Management 2.0
Retail Management refers to all the processes which help the customers to procure the desired merchandise from the retail stores for their end use.
E-Commerce Automation Solution
E-Commerce Automation Solutions will demystify these E-Commerce problems and you can determine what is the next step to bring your retail business to the next level.
Kaizen PDCA 1.0
“Continuous Improvement” is a driving principle behind Lean Management. PDCA is a Kaizen tool that supports continual improving in a methodical way.
Operations Personal Development 2.0
What it means is that we have the ability to speed up or slow time down by just changing our perception of time.
Senheng Trainee Partner Program 1.0
An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.
