THE SPECIALISED ACADEMY FOR RETAIL
Retailers need different tools to excel in the changing customer needs, market demand, and work environment today. Achieve exponential results by building and supercharging your team’s retail capabilities with real world retail applications.
WE HAVE TRAINED
140 +
COMPANIES
3400 +
INDIVIDUALS
22000 +
TOTAL PARTICIPANTS
What Makes Us Different
Programs
- We breakdown the success characteristics and formula of retail leaders in the world and bring it to you in our training programs.
- Advance your retail skills with easy to follow, practical, based on science of retail leaders’ strategic approach in retail inventory, manpower, sales, & leadership.
- Combining scientific frameworks together gamification training methods, different learning styles are addressed whether online or face-to-face trainings.
Industry expertise
- Our local case studies are backed by time-proven application successes from Senheng, Malaysia’s number 1 home-grown consumer electronics and pioneer in Digital Transformation & New Retail.
- Senheng is also the first in Malaysia to collaboration with major global player Retail Giant Alibaba Cloud, and many others for exponential growth.
- The retail formula can be applied for retail sectors are prominently focused on product and services offerings such as electrical and digital items, furniture, food, clothing & textiles, consumer durables, footwear, jewelry, books-music-gift articles, etc.
Real time reporting
We believe in Seamless processes, we will provide a full digital platform for you from program enrolments to training reports.
Reports are instantly downloadable after training:
- Attendance Report
- Pre-test & Main Test Results Report
- Training Evaluation Report
" Learn Together, Grow Together
一起学习，一起成长 "
- Guru Lim 林大哥
Franchisee Program 1.0
We always dream of owning a business and being our own boss. Now we have the opportunity, but the question is are we making the most out of our opportunity to achieve the maximum results?
Sales Skills 2.0
You will learn techniques on how to approach customers, persuade and convince customers, and handle objections the right way.
Retail Management 2.0
Retail Management refers to all the processes which help the customers to procure the desired merchandise from the retail stores for their end use.
E-Commerce Automation Solution
E-Commerce Automation Solutions will demystify these E-Commerce problems and you can determine what is the next step to bring your retail business to the next level.
Kaizen PDCA 1.0
“Continuous Improvement” is a driving principle behind Lean Management. PDCA is a Kaizen tool that supports continual improving in a methodical way.
Senheng Trainee Partner Program 1.0
An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.
The Senheng Story
How our Chairman, Mr. KH Lim, has led and managed Senheng over the last 30 years which bring Senheng to emerge as a champion today.
Leadership 3.0
In this program, we will be guiding you through the 8th habit of Stephen Covey so that you can transform from effectiveness to greatness.
Customer Service 3.0
We will be guiding you through how to bring your customer service to a whole new level by guiding you through the essentials that you need in order to connect and engage with your customers better.
New Retail & Retail Management
In this program, we will be giving you some insights towards what it means for businesses to transform into New Retail and what are some of the technologies that can help us to accelerate our growth in this New Retail economy.
Leadership & HQ Personal Development
In this training, we will be guiding you on strategies to create your own personal game plan, guide you to adopt a winning mentality, so that you can continue to achieve long-term success in life.
Leadership & Customer Service
In this 2 days program, we will be guiding you through the 8th habit of Stephen Covey so that you can transform from effectiveness to greatness and also bring your customer service to a whole new level.
Personal Development For Retailers
How do we become someone who is able to persuade, influence, and get support from others easily? What would be the effective approach to workplace success without jeopardizing our potential?
Senheng Story & Customer Service
In this program, we will be sharing with you some exclusive secrets from Senheng so that you can see and understand what it takes in order for a business to succeed.
Management & New Retail
We will be giving you some insights on how you can manage your operations better in this New Retail economy by optimizing your resources and minimizing non-value added activities in your business operations through value stream mapping.
Senheng Story & Leadership
We will be sharing with you some tips based on Stephen Covey 8th habit on how we can develop ourselves further to move from effectiveness to greatness in life and achieve great results.
Senheng Story & Management
You will be guided on some lean management techniques so that you can maximize your resources in the organization to receive higher returns and profits for your business.
Senheng Trainee Partner & Customer Service
We will be giving you an overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has gone through over the years.
Senheng Trainee Partner & Partner Uplift
We will brief you on your roles and responsibilities as a Trainee Partner, and guide you through some of the personal skills that you need in order to be more confident in doing sales
Telemarketing 2.0
How can I get the most out of telemarketing? How can I get customers to trust me and understand that this is not a scam call? What can I do to get buy-in easier from customers even over the phone?
New Retail + Leadership
Do you often wonder what else can you do to gain customer loyalty and drive your business to greater heights other than just focusing on providing wow customer service?
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New Retail 2.0
We will be guiding you through the fundamentals of moving your business into New Retail and providing you insights towards the needs of having a seamless business model.