Retail Training Program | Retail Management Course In KL Malaysia

WE HAVE TRAINED

140 +

COMPANIES

3400 +

INDIVIDUALS

22000 +

TOTAL PARTICIPANTS

What Makes Us Different

Programs

We breakdown the success characteristics and formula of retail leaders in the world and bring it to you in our training programs.
Advance your retail skills with easy to follow, practical, based on science of retail leaders’ strategic approach in retail inventory, manpower, sales, & leadership.
Combining scientific frameworks together gamification training methods, different learning styles are addressed whether online or face-to-face trainings.

Industry expertise

Our local case studies are backed by time-proven application successes from Senheng, Malaysia’s number 1 home-grown consumer electronics and pioneer in Digital Transformation & New Retail.
Senheng is also the first in Malaysia to collaboration with major global player Retail Giant Alibaba Cloud, and many others for exponential growth.
The retail formula can be applied for retail sectors are prominently focused on product and services offerings such as electrical and digital items, furniture, food, clothing & textiles, consumer durables, footwear, jewelry, books-music-gift articles, etc.

Real time reporting

We believe in Seamless processes, we will provide a full digital platform for you from program enrolments to training reports.

Reports are instantly downloadable after training:

Attendance Report
Pre-test & Main Test Results Report
Training Evaluation Report

Management 3.0

This management course will guide you through the Kaizen concept.

Franchisee Program 1.0

We always dream of owning a business and being our own boss. Now we have the opportunity, but the question is are we making the most out of our opportunity to achieve the maximum results?

Health & Safety

In this program, you will be introduced to the importance of safety and health as well as understanding types of hazards and identifying risks at the workplace.

Sales Skills

You will learn techniques on how to approach customers, persuade and convince customers, and handle objections the right way.

Retail Management 2.0

Retail Management refers to all the processes which help the customers to procure the desired merchandise from the retail stores for their end use.

E-Commerce Automation Solution

E-Commerce Automation Solutions will demystify these E-Commerce problems and you can determine what is the next step to bring your retail business to the next level.

Kaizen PDCA 1.0

“Continuous Improvement” is a driving principle behind Lean Management. PDCA is a Kaizen tool that supports continual improving in a methodical way.

Trainee Partner Induction

An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.

The Senheng Story

How our Chairman, Mr. KH Lim, has led and managed Senheng over the last 30 years which bring Senheng to emerge as a champion today.

Leadership 3.0

In this program, we will be guiding you through the 8th habit of Stephen Covey so that you can transform from effectiveness to greatness.

Customer Service

We will be guiding you through how to bring your customer service to a whole new level by guiding you through the essentials that you need in order to connect and engage with your customers better.

Personal Development For Retailers

How do we become someone who is able to persuade, influence, and get support from others easily? What would be the effective approach to workplace success without jeopardizing our potential?

Telemarketing 2.0

How can I get the most out of telemarketing? How can I get customers to trust me and understand that this is not a scam call? What can I do to get buy-in easier from customers even over the phone?

New Retail 2.0

We will be guiding you through the fundamentals of moving your business into New Retail and providing you insights towards the needs of having a seamless business model.

English For Retail

We will be guiding you through the fundamentals of English usage in retail situations and provide you the right ways to deliver messages in English more confidently.

Executive Diploma In Retail Management (Module 1)

Gain key knowledge relating to the concepts and types of retailing businesses within the retail industry. Be able to apply retail models, tools and principles to ensure effective retail operations and manage products.

Sales Performance Improvement Program

This program will guide you step by step on how to improve your sales in a short period of time.

Sales Skills For Showroom

You will learn techniques on how to approach customers, persuade and convince customers, and handle objections the right way.

Trainee Partner Sales and Product Knowledge

An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.

Leadership For Managers

In this program, you will learn about the role of being a leader in the retail world, the habits of highly effective people, the case study of how Robin Li strives with his leadership, fast leadership style, quick decisions making tools,etc.