Leadership 2.0
This course provides the basis for understanding what digital leadership is and what leaders do to set a good example for the employees.
THE SPECIALISED ACADEMY FOR RETAIL
SHRA combines real successful case studies and the latest knowledge to create effective training programs specifically for the Malaysian retail industry addressing various elements from retail management such as inventory, manpower, sales, supply chain, succession and leadership, crisis and risk, presentation, digitalisation to New Retail, and more.
What Makes Us Different
Programs
- Starting from the formulation of SHRA training programs outlines, content, and delivery methods; each step is derived using retail thought process and retail needs.
- Wide range of topics include inventory, manpower, sales, supply & leadership etc.
Industry expertise
- We combine time-proven application successes from Senheng with the latest knowledge and concepts
- Senheng is the leading consumer electronics retailer and pioneer in Digital Transformation & New Retail
- Apply successful case studies from Senheng into the training programs to make it applicable and relevant to the industry.
Real time reporting
Reports are instantly available after training:
- Attendance Report.
- Pre-test & Test Results Report
- Training Evaluation Report
Customer Service 2.0
Elevate Your Customer Service course covers essential customer service techniques and skills.
Franchisee Program 1.0
We always dream of owning a business and being our own boss. Now we have the opportunity, but the question is are we making the most out of our opportunity to achieve the maximum results?
Logistics Personal Development 2.0
Find out what are your unique strengths and develop skills that will help you to stay ahead of the competition.
Sales Skills 2.0
You will learn techniques on how to approach customers, persuade and convince customers, and handle objections the right way.
Retail Management 2.0
Retail Management refers to all the processes which help the customers to procure the desired merchandise from the retail stores for their end use.
E-Commerce Automation Solution
E-Commerce Automation Solutions will demystify these E-Commerce problems and you can determine what is the next step to bring your retail business to the next level.
Kaizen PDCA 1.0
“Continuous Improvement” is a driving principle behind Lean Management. PDCA is a Kaizen tool that supports continual improving in a methodical way.
Operations Personal Development 2.0
What it means is that we have the ability to speed up or slow time down by just changing our perception of time.
Senheng Trainee Partner Program 1.0
An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.
The Senheng Story
How our Chairman, Mr. KH Lim, has led and managed Senheng over the last 30 years which bring Senheng to emerge as a champion today.
Leadership 3.0
In this program, we will be guiding you through the 8th habit of Stephen Covey so that you can transform from effectiveness to greatness.
Customer Service 3.0
We will be guiding you through how to bring your customer service to a whole new level by guiding you through the essentials that you need in order to connect and engage with your customers better.
New Retail & Retail Management
In this program, we will be giving you some insights towards what it means for businesses to transform into New Retail and what are some of the technologies that can help us to accelerate our growth in this New Retail economy.
Leadership & HQ Personal Development
In this training, we will be guiding you on strategies to create your own personal game plan, guide you to adopt a winning mentality, so that you can continue to achieve long-term success in life.
Leadership & Customer Service
In this 2 days program, we will be guiding you through the 8th habit of Stephen Covey so that you can transform from effectiveness to greatness and also bring your customer service to a whole new level.
Senheng Story & Customer Service
In this program, we will be sharing with you some exclusive secrets from Senheng so that you can see and understand what it takes in order for a business to succeed.
Management & New Retail
We will be giving you some insights on how you can manage your operations better in this New Retail economy by optimizing your resources and minimizing non-value added activities in your business operations through value stream mapping.
Senheng Story & Leadership
We will be sharing with you some tips based on Stephen Covey 8th habit on how we can develop ourselves further to move from effectiveness to greatness in life and achieve great results.
Senheng Story & Management
You will be guided on some lean management techniques so that you can maximize your resources in the organization to receive higher returns and profits for your business.
Senheng Trainee Partner & Customer Service
We will be giving you an overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has gone through over the years.
Senheng Trainee Partner & Partner Uplift
We will brief you on your roles and responsibilities as a Trainee Partner, and guide you through some of the personal skills that you need in order to be more confident in doing sales
Telemarketing 2.0
How can I get the most out of telemarketing? How can I get customers to trust me and understand that this is not a scam call? What can I do to get buy-in easier from customers even over the phone?
