PAIN POINTS IN BUSINESS
To achieve a highly effective and efficient business environment, we need to be able to identify and eliminate the non-value-adding activities, which are also known as wastes, in our business processes and operations. The question is how do I do it and where should I start from? What are some of the tools that can guide me throughout this process?
WHAT YOU WILL BE LEARNING IN THIS PROGRAM
This Management 2.0 course will guide you through the Kaizen concept and provide you with tools, such as the PDCA Cycle, A3 template and many more that you can use to improve your organizational processes and develop your team of Kaizen practitioners.
The PDCA Cycle or Deming Cycle is a continuous quality improvement model consisting of 4 simple stages for continuous improvement and learning: Plan, Do, Check, Act. Continuous improvement using the PDCA cycle allows you to discover the real causes of problems so that you can effectively implement the right countermeasures and action to support the change needed.
WHO SHOULD ATTEND
Team Leaders, Frontline Managers, Managers and Supervisors, Outlet Managers and above, Area Managers.
By the end of this course, the participants will be able to;
- Differentiatie between value-added and non-value added activities in the processes.
- Perform the 8 steps of the PDCA cycle for continuous improvement.
- Utilize the appropriate tools throughout the PDCA cycle to drive the Kaizen process.
- Manage the emotions of the team to overcome resistance and effectively implement change.
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Management Theories
- Continuous Improvement Culture
- Case Study: Senheng Continuous Improvement
- The Kaizen Manager
- Gemba - Waste Walk
- Kaizen Tool
- The PDCA Cycle
- Steps for Practical Problem Solving
- Tools for the Plan Stage
- Root Cause Analysis
- Case Study: Titanic
- Tools for Identification of Countermeasures
- 5W1H for Implementation of Countermeasures
- Effectiveness Check
- Standardization – The Key to Success
- Kaizen Psychology for Sustaining Improvements