Category
Performance Management
Study Type
Offline & Online
Duration
4-8 Hour Intensive Course
Language
Conducted in BM & English Adaptive
HRDF/ HRD Corp
Claimable
- Head of Department
- Area Managers
- Store Managers
- Managers
- Logistics Officer
PERFORMANCE MANAGEMENT TRAINING
Goal Setting and Implementation
a. To get 29 % increase in closing sales
b. Willingness to commit
c. Improve product knowledge
d. Improve confidence
Session 1
- HR Policy
- Commission Scheme
- De Focus Partner Ranking
- Self Introduction & Rescue Sales Self-Commitment
- Self Assessment for Sales
- Session Goal Setting
- Improvement Action Plan
Session 2
- Planning for Sales Success
- Getting Results, Not Excuses
- What Makes You Different?
- Sell the Moon to Me
- Why Should I Buy From You?
- Understanding A Strategic Sales Plan with P1 Loyalty Program
- Creating Unique Selling Propositions and Value Selling Strategies
- Goal Setting
Session 3
- The Art of Communication
- Trust & Rapport Building
- Objections – Preventing/Responding
- The Double A + 4A Steps in Sales Objections
- Accept & Acknowledge – The Objection
- Analyze – The Objection
- Answer – The Objection
- Anticipate – The Reply / Answer
- Acquire – The Sale
Session 4
- Product Category
- Product Type
- Product Need and Use
- Uplift Product Experience and Product Care
- Who is Market Leader for this product
- Easy Substitute for This Product
- Competitor Analysis of This Product
- Product Demo and Role Play
Management: Operation and Control Management
a. Understand business process and operations from a general management perspective.
b. Learn tools, analytical frameworks and general principles for managing operations.
c. Enhance capability to identify inefficiency and ineffectiveness in business operations and propose adequate minor changes or major redesigns to improve the process.
Fundamentals Of Operational Management
- Organization and its functions
- Magnitude of control in an organization
- Managing through factors that affect control amplitude
- Managers expectations VS job description
- Unified command system and its impact to organizations’ stability
Authority And Operational Excellence
- Unified command system and its impact to organizations’ stability
- Case study of Mr. Zhang
- The 3 principles of authority
- How to strike a balance between authority and responsibility
Managing With Diplomacy
- Communicating with diplomacy throughout the hierarchy levels
- Identify level stakeholder’s level of power and influence in your role
- Run stakeholder analysis to identify current vs. desired level of stakeholder engagement
- Develop a stakeholder communication plan with “Mendelow’s Matrix”
Management Benchmark
- Avoid work frustration with control management
- Work elements to benchmark standards and control
- Steps to formulate operational benchmark
- Ways to gain willingness and commitment to achieve benchmark with team members
Tools For Operational Control
- Tools of control for ongoing operational activities
- Overcome over control and insufficient control in management
- Using reports for accurate control
- Attitude of management in operational control
Productivity Management: Managing KPIs without Micromanaging
a. To be able to distinguish between activities and Key Performance Indicators that bring productivity
b. To inculcate in the staff a sense of commitment to the organization’s Key Performance Indicators
c. To instill the staff the sense and ability to discern what is correct and right for the Company and themselves
Introduction To Productivity
- Elements In Demand 2022
- Being A Busy Bee
- Case Study: Busy Manager
- Performance Vs Activities
Micromanagement
- Defining Employees’ Productivity
- Job Specific Productivity Vs Performance
- Identify & Stop Micromanaging
- Factors When Managing Employees
Optimizing Resources
- How To Measure Employee Productivity
- Agreeing On Parameters And Resources Required
- Accentuating KPI Goals And Objectives With Rewards System
Performance Improvement
- Feedback For Performance Appraisal
- Developing Through Feedback
- Activity: Can You Build It?
- Value Of Feedback
Workplace Issues & Improvement
- Common Workflow Issues
- Improving Workflow Efficiency
- Case Study: Google’s Productivity
- Enhances Productivity With Mindsets
Managing Communications
- Being In Control At Work
- The Role Of A Manager
- Streamlining Workflow
- Designing Automated Workflow
Being Accountable At Work
- Checklists: Accountability At Work
- Activity: Timed Challenges
- Case Study: Productivity To Work Quality
- Template: How To Make Employees Accountable?
Productivity Ninja
- Largest Roadblock To Productivity
- Becoming A Productivity Ninja
- Case Study: Intel
- Measuring Productivity
Star Performer DNA (Online 4 Hours)
a. Master techniques to ensure consistent performance
b. Analyze the roadblocks stopping you from success
c. Identify the secrets to becoming a STAR Performer
- STAR Performer Mindset
- Obstacles In Performance
- Powerful Star Performers
- Standing Out From The Crowd
- Essentials To Be A STAR
- 3 Laws Of Performance
- Strong Heart vs Strong Brain
- Sustainable Growth As A STAR
Star Performer DNA (F2F 8 Hours)
a. Identify the skills necessary to advance from a normal performer to a STAR performer.
b. Explain the essentials and principles for consistent performance.
c. Recognize potential obstacles to performance
d. Differentiate between the characteristics and methods used by STAR performers.
- STAR Performer Mindset
- Obstacles In Performance
- Powerful Star Performers
- Standing Out From The Crowd
- Essentials To Be A STAR
- Becoming A Super Executive
- 3 Laws Of Performance
- Strong Heart vs Strong Brain
- Sustainable Growth As A STAR
- Case Studies
Star Performer DNA (Online 2 Hours)
a. Master techniques to ensure consistent performance
b. Analyze the roadblocks stopping you from success
c. Identify the secrets to becoming a STAR Performer
- STAR Performer Mindset
- Obstacles In Performance
- Standing Out From The Crowd
- Essentials To Be A STAR
- Sustainable Growth As A STAR
What Our Client Say
About Our Other Trainings
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
"With SHRA comprehensive training our sales have grown by 10 to 20 times!"
