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Self Management 2
Study Type

Offline & Online

Duration

4 Hour Intensive Course

Language

Conducted in BM & English Adaptive

HRD Corp

Claimable

PROGRAM OUTLINE

Office Based

Please Fill Up The Details to Request for the Full Program Outline

Contact Us

    Main Objective

    • To understand the importance of work etiquette and how to improve it
    • To demonstrate proper workplace behavior that reflect civility and professionalism 
    • To develop relevant skills for a professional reputation

    Practical Success Formula

    • Basic Behaviors In Work Etiquette
    • Making A Professional Impression 
    • Enhancing Social Skills
    • Developing Confidence In The Workplace
    • Significant Role Of Body Language 
    • Overcoming Challenges In Work Etiquette
    • Organizing Skill For Work Etiquette
    • Ethical Dilemmas

    Please Fill Up The Details to Request for the Full Program Outline

    Contact Us

      Outlet Based

      Main Objective

      • To integrate varying values among team in strengthening work principles
      • To practice ways to prioritize goals for oneself
      • To cultivate a greater working environment towards an effective self management 
      • To develop a healthy self concept in managing issues

      Practical Success Formula

      • Managing Self Behaviors 
      • Obtaining Self Awareness
      • Effective Ways To Set Priorities
      • Achieving A High Self Performance
      • Motivating Team With Principles 
      • Resolving Issues & Conflicts Proactively
      • Motivating With Values 
      • Stress Management In The Workplace

      Please Fill Up The Details to Request for the Full Program Outline

      Contact Us

        Main Objective

        • To understand the importance of work etiquette and how to improve it
        • To demonstrate proper workplace behavior that reflect civility and professionalism 
        • To develop relevant skills for a professional reputation

        Practical Success Formula

        • Basic Behaviors In Work Etiquette
        • Making A Professional Impression 
        • Enhancing Social Skills
        • Developing Confidence In The Workplace
        • Significant Role Of Body Language 
        • Overcoming Challenges In Work Etiquette
        • Organizing Skill For Work Etiquette
        • Ethical Dilemmas

        Please Fill Up The Details to Request for the Full Program Outline

        Contact Us

          Main Objective

          • To develop confidence in communication and provide a great first impression to customers
          • To handle inquiries and complaints proficiently
          • To develop ability to tackle unexpected situations from customers

          Practical Success Formula

          • Communication From Basic Needs
          • Handling Common Customers’ Complaints
          • STAR Method To Handle Complaints

           

          Case Studies

          • Will Smith & Ziha Pizza Hut
          • Kak Long 7E

          Please Fill Up The Details to Request for the Full Program Outline

          Contact Us

            Others

            Main Objective

            • To understand the importance of work etiquette and how to improve it
            • To demonstrate proper workplace behavior that reflect civility and professionalism 
            • To develop relevant skills for a professional reputation

            Practical Success Formula

            • Basic Behaviors In Work Etiquette
            • Making A Professional Impression 
            • Enhancing Social Skills
            • Developing Confidence In The Workplace
            • Significant Role Of Body Language 
            • Overcoming Challenges In Work Etiquette
            • Organizing Skill For Work Etiquette
            • Ethical Dilemmas

            Please Fill Up The Details to Request for the Full Program Outline

            Contact Us

              Main Objective

              • To respond to questions and concerns from customers in an effective manner
              • To improve one’s self-assurance in effective communication and make a favorable impression on customers 
              • To practice skills dealing with challenging customer scenarios

              Practical Success Formula

              • Basic Needs & End Goals
              • Introduction Power To Basic Needs
              • Creating Desirable Self Image 
              • Overcoming The Effect Of Spotlight
              • Inner Vs Outer Self Validation
              • Building Self Confidence With Body Language
              • Handling Customer Complaints Effectively

              Please Fill Up The Details to Request for the Full Program Outline

              Contact Us

                Office Based

                Please Fill Up The Details to Request for the Full Program Outline

                Contact Us

                  Main Objective

                  • To understand the importance of work etiquette and how to improve it
                  • To demonstrate proper workplace behavior that reflect civility and professionalism 
                  • To develop relevant skills for a professional reputation

                  Practical Success Formula

                  • Basic Behaviors In Work Etiquette
                  • Making A Professional Impression 
                  • Enhancing Social Skills
                  • Developing Confidence In The Workplace
                  • Significant Role Of Body Language 
                  • Overcoming Challenges In Work Etiquette
                  • Organizing Skill For Work Etiquette
                  • Ethical Dilemmas

                  Please Fill Up The Details to Request for the Full Program Outline

                  Contact Us

                    Outlet Based

                    Main Objective

                    • To integrate varying values among team in strengthening work principles
                    • To practice ways to prioritize goals for oneself
                    • To cultivate a greater working environment towards an effective self management 
                    • To develop a healthy self concept in managing issues

                    Practical Success Formula

                    • Managing Self Behaviors 
                    • Obtaining Self Awareness
                    • Effective Ways To Set Priorities
                    • Achieving A High Self Performance
                    • Motivating Team With Principles 
                    • Resolving Issues & Conflicts Proactively
                    • Motivating With Values 
                    • Stress Management In The Workplace

                    Please Fill Up The Details to Request for the Full Program Outline

                    Contact Us

                      Main Objective

                      • To understand the importance of work etiquette and how to improve it
                      • To demonstrate proper workplace behavior that reflect civility and professionalism 
                      • To develop relevant skills for a professional reputation

                      Practical Success Formula

                      • Basic Behaviors In Work Etiquette
                      • Making A Professional Impression 
                      • Enhancing Social Skills
                      • Developing Confidence In The Workplace
                      • Significant Role Of Body Language 
                      • Overcoming Challenges In Work Etiquette
                      • Organizing Skill For Work Etiquette
                      • Ethical Dilemmas

                      Please Fill Up The Details to Request for the Full Program Outline

                      Contact Us

                        Main Objective

                        • To develop confidence in communication and provide a great first impression to customers
                        • To handle inquiries and complaints proficiently
                        • To develop ability to tackle unexpected situations from customers

                        Practical Success Formula

                        • Communication From Basic Needs
                        • Handling Common Customers’ Complaints
                        • STAR Method To Handle Complaints

                         

                        Case Studies

                        • Will Smith & Ziha Pizza Hut
                        • Kak Long 7E

                        Please Fill Up The Details to Request for the Full Program Outline

                        Contact Us

                          Others

                          Main Objective

                          • To understand the importance of work etiquette and how to improve it
                          • To demonstrate proper workplace behavior that reflect civility and professionalism 
                          • To develop relevant skills for a professional reputation

                          Practical Success Formula

                          • Basic Behaviors In Work Etiquette
                          • Making A Professional Impression 
                          • Enhancing Social Skills
                          • Developing Confidence In The Workplace
                          • Significant Role Of Body Language 
                          • Overcoming Challenges In Work Etiquette
                          • Organizing Skill For Work Etiquette
                          • Ethical Dilemmas

                          Please Fill Up The Details to Request for the Full Program Outline

                          Contact Us

                            Main Objective

                            • To respond to questions and concerns from customers in an effective manner
                            • To improve one’s self-assurance in effective communication and make a favorable impression on customers 
                            • To practice skills dealing with challenging customer scenarios

                            Practical Success Formula

                            • Basic Needs & End Goals
                            • Introduction Power To Basic Needs
                            • Creating Desirable Self Image 
                            • Overcoming The Effect Of Spotlight
                            • Inner Vs Outer Self Validation
                            • Building Self Confidence With Body Language
                            • Handling Customer Complaints Effectively

                            Please Fill Up The Details to Request for the Full Program Outline

                            Contact Us

                              This Program Can Help You To

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                              Develop a culture of trust between you and your customers.
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                              Leverage on storytelling to connect and engage with customers better.
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                              Provide customers a “wow” experience during their purchase journey.

                              Meet Your Speaker

                              HRDF Certified Trainer- Cassandra Chan

                              Cassandra Chan

                               

                              Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers.

                              HRDF Certified Trainer- Ee May

                              Ee May

                               

                              Ee May is a trainer with more than 4 years of public speaking experience with diverse experience in training professional working adults.

                              She has trained many sales professionals, executives and managers in the areas of sales techniques and mindsets, communication and management

                              HRDF Certified Trainer- Syuhada

                              Syuhada Rozihas

                               

                              Syuhada is a trainer who is passionate about making a difference. She has over 3 years of experience in facilitating for various motivational university programs. She has trained more than 1,000 sales professionals, executives and managers in the areas of retail sales.

                              What Our Clients Says
                              About This Program

                              Interested to learn more about the program?

                              Request the full Program Outline here

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