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Customer Service
Study Type

Offline & Online

Duration

4 Hour Intensive Course

Language

Conducted in BM & English Adaptive

HRD Corp

Claimable

PROGRAM OUTLINE

Outlet Based

Main Objective

  • Make use of technology to keep track of customers’ data to customize service
  • Find out the importance of Customer Lifetime Value to understand customers
  • Develop a personal action plan to improve customer service skills for your team

Practical Success Formula

  • Establish a Customer-Oriented Approach
  • Tips To Speak Better To Customers
  • Manager’s Action Plan
  • Measuring Customers Satisfaction

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    COMING SOON

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          Main Objective

          • To understand the significance of first impression in customer service
          • To practice a customer-first attitude with a constructive mindset
          • To recognize conflicts when dealing with customers and handle it effectively

           

          Practical Success Formula

          • Customer Service & First Impression
          • Hygiene And Personal Grooming Checklist 
          • Handling Tough Situations In Customer Service
          • Ways To Promote Patience
          • Factors In Excellent Customer Service

          Please Fill Up The Details to Request for the Full Program Outline

          Contact Us

            Outlet Based

            Main Objective

            • Make use of technology to keep track of customers’ data to customize service
            • Find out the importance of Customer Lifetime Value to understand customers
            • Develop a personal action plan to improve customer service skills for your team

            Practical Success Formula

            • Establish a Customer-Oriented Approach
            • Tips To Speak Better To Customers
            • Manager’s Action Plan
            • Measuring Customers Satisfaction

            Please Fill Up The Details to Request for the Full Program Outline

            Contact Us

              Please Fill Up The Details to Request for the Full Program Outline

              Contact Us

                Please Fill Up The Details to Request for the Full Program Outline

                Contact Us

                  Others

                  Please Fill Up The Details to Request for the Full Program Outline

                  Contact Us

                    Please Fill Up The Details to Request for the Full Program Outline

                    Contact Us

                      This Program Can Help You To

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                      Develop a culture of trust between you and your customers.
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                      Leverage on storytelling to connect and engage with customers better.
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                      Provide customers a “wow” experience during their purchase journey.

                      Meet Your Speaker

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                      Cassandra Chan

                       

                      Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers.

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                      Ee May

                       

                      Ee May is a trainer with more than 4 years of public speaking experience with diverse experience in training professional working adults.

                      She has trained many sales professionals, executives and managers in the areas of sales techniques and mindsets, communication and management

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                      Syuhada Rozihas

                       

                      Syuhada is a trainer who is passionate about making a difference. She has over 3 years of experience in facilitating for various motivational university programs. She has trained more than 1,000 sales professionals, executives and managers in the areas of retail sales.

                      What Our Clients Says
                      About Customer Service Training

                      Interested to learn more about our customer service training?

                      Request the full Program Outline here