Please sign up at least 14 working days prior to your preferred training date to ensure complete sign up process and full training needs understanding.
Yes, SHRA imposes a fixed rate of RM250 for locations outside of Klang Valley in West Malaysia and RM500 for East Malaysia.
Every program has different requirements to maximise training effectiveness. Please refer to the specific program outline in the “PROGRAMS” page to know the ideal no. of pax per batch.
During the registration process, SHRA will arrange a meet up appointment with you. During the meet, SHRA will understand your training needs and introduce the tiers for your consideration and confirmation.
No, SHRA does not collect the full training spend commitment upfront. SHRA will prepare a 12 months contract with you containing the training credit commitment, and you only pay as you sign up for training programs over the next 12 months of your contract.
In the event that you do not reach the required commitment, you will be required to pay the balance in full as penalty fee.
In the event that you have exceeded the required commitment, during the remaining months you can still continue to enjoy the existing benefits.
Yes, SHRA training programs are registered with HRDF, so you may do so.
Sorry, we do not practise a refund policy. However, we are happy to assist you to change to another training program that might be better suited to your needs.
Yes, just login with your account credentials into the SHRA website and re-upload the participants name list via your account page.
Yes, SHRA will send e-certificates for all participants upon completion of a training program.
Retail training refers to a series of programs and courses designed to equip participants with the knowledge and skills specifically for the retail industry. When done right, retail training is able to help your organization develop talent, eliminate the skills gap, upskill staff competencies, improve staff morale and reduce turnover. This indirectly leads to better productivity, better collaboration and communication, higher copmversions rates that spells better profits for the organization.
Retail teamwork refers to the collaboration and synergy between everyone in the whole retail organization from HQ Management to sales representatives to provide value for the customer. Teamwork not only take the shape of employees working together to process customer orders, but it also could be employees working separately to achieve common goals. For example, in a convenience store, one employee can focus on stocking shelves and receiving inventory, while a second employee can remain at the register to process customer transactions; or HQ management communicating with the store manager regularly to manage inventory so that stock is always sufficient.