Category
Career Development
Study Type
Offline & Online
Duration
4-8 Hour Intensive Course
Language
Conducted in BM & English Adaptive
HRDF/ HRD Corp
Claimable
Self Management: Discover What Drives You
a. To build confidence and present a good first impression
b. To handle questions and complaints from customers effectively
c. To build ability to handle unexpected situations
Being The True Self
My Actual Self and Ideal Self
Activity: 1 Million Cash
16 Basic Needs
Case Study: Ziha and Will Smith
Confidence & Impressions
- IT film and The Story of the monk and the businessmen
- Spotlight Effect
- Confident Body Language
- Internal and External Validation
Handling Complaints And Special Scenarios
- Handling Customer Complains
- Different Methods In Handling Different Situations
- Case Study: Kak Long 7E
- STAR Method
Motivation And Goals To Achieve Success
- Story of 2 Frogs
- The Goal Of Your Life
- SMART Goals
- Mapping Out Your Dream Life”
Business Etiquette
a. Demonstrate proper etiquette towards customers
b. Internalize the principles of Business Etiquette
c. “WIN” through customer loyalty and introductions
- Practice the principles of proper etiquette.
- Is Etiquette Important In Business?
- First Impressions – Creating A Lasting Impact
- Identifying dress code for different business occasions
- Establishing Credibility Through Etiquette
What Our Client Say
About Our Training
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
”With SHRA comprehensive training our sales have grown by 10 to 20 times!”
