a. Describe the 3 main crises that Senheng has gone through during its early establishment and the strategies that Senheng used to overcome those challenges.
b. Identify the 3 main identities that enable a business to achieve long-lasting success and differentiate themselves from competitors.
c. Understand the impact of digital transformation on cost reduction and its ROI for a business.
d. Leverage on different strategies to empower and develop the human capital in your business to create a team that willingly stands by your side to fight for your mission.
The Humble Beginning
The Founding Story Of Senheng
Characteristics Of Senheng That Drives Its Success
The 3 Major Crisis In Its Early Establishment
DNA of Senheng Culture
The People of Senheng
a. Identify and minimize work pressures to cultivate a healthy working environment
b. Ability to perform work under pressure with an optimistic mindset
c. Influence team members and customers with a positive organizational culture
Components Of Culture
a. To understand the key pillars of Senheng and integrate in worklife
b. To develop characteristics that fit into Senheng Culture
c. To recognize own self values and align them with work values
DNA Of Senheng Culture
Living Senheng Culture
a.To understand company’s milestones & culture
b.To pass probation by fulfilling requirements by practicing Senheng’s Customer Service standard
c.To gain product knowledge through successful Gemba Walk
d.To recognize different types of warranty and the right techniques in selling
a. Identify the types of workplace hazard and workplace hazard management.
b. Describe the elements of emergency response plan (ERP)
c. Construct an evacuation plan.
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
"With SHRA comprehensive training our sales have grown by 10 to 20 times!"