HRDF Claimable Training- Customer Service
Study Type

Offline & Online

Duration

4 Hour Intensive Course

Language

Conducted in BM & English Adaptive

HRDF/ HRD Corp

Claimable

PROGRAM OUTLINE

Outlet Based

Customer Service Management For Store Managers

 

 

Main Objective

  • Make use of technology to keep track of customers’ data to customize service
  • Find out the importance of Customer Lifetime Value to understand customers
  • Develop a personal action plan to improve customer service skills for your team

Practical Success Formula

  • Establish a Customer-Oriented Approach
  • Tips To Speak Better To Customers
  • Manager’s Action Plan
  • Measuring Customers Satisfaction

Please Fill Up The Details to Request for the Full Program Outline

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    Customer Service 

     

     

    Main Objective

    • To develop the need to put people first attitude while maintaining a positive mindset. 
    • To identify customer service conflicts and employ appropriate resolution strategies
    • To recognize the value of making a good first impression when serving customers
    • To master ways to develop patience in customer service while demonstrating professionalism

    Practical Success Formula

    • The Forming Of First Impression In Customer Service
    • Gold Badge Customer Service
    • Methods To Develop Patience
    • Contributing Elements to Outstanding Customer Service

     

    Case Study

    •  Senheng CRM Programme
    • J&T, Toll Booth Worker, Pizza Hut

    Please Fill Up The Details to Request for the Full Program Outline

    Contact Us

      Please Fill Up The Details to Request for the Full Program Outline

      Contact Us

        Others

        Customer Service for Home Delivery

         

         

        Main Objective

        • To understand the significance of first impression in customer service
        • To practice a customer-first attitude with a constructive mindset
        • To recognize conflicts when dealing with customers and handle it effectively

         

        Practical Success Formula

        • Customer Service & First Impression
        • Hygiene And Personal Grooming Checklist 
        • Handling Tough Situations In Customer Service
        • Ways To Promote Patience
        • Factors In Excellent Customer Service

        Please Fill Up The Details to Request for the Full Program Outline

        Contact Us

          Please Fill Up The Details to Request for the Full Program Outline

          Contact Us

            Outlet Based

            Customer Service Management For Store Managers

             

             

            Main Objective

            • Make use of technology to keep track of customers’ data to customize service
            • Find out the importance of Customer Lifetime Value to understand customers
            • Develop a personal action plan to improve customer service skills for your team

            Practical Success Formula

            • Establish a Customer-Oriented Approach
            • Tips To Speak Better To Customers
            • Manager’s Action Plan
            • Measuring Customers Satisfaction

            Please Fill Up The Details to Request for the Full Program Outline

            Contact Us

              Main Objective

              • To develop the need to put people first attitude while maintaining a positive mindset. 
              • To identify customer service conflicts and employ appropriate resolution strategies
              • To recognize the value of making a good first impression when serving customers
              • To master ways to develop patience in customer service while demonstrating professionalism

              Practical Success Formula

              • The Forming Of First Impression In Customer Service
              • Gold Badge Customer Service
              • Methods To Develop Patience
              • Contributing Elements to Outstanding Customer Service

               

              Case Study

              •  Senheng CRM Programme
              • J&T, Toll Booth Worker, Pizza Hut

              Please Fill Up The Details to Request for the Full Program Outline

              Contact Us

                Please Fill Up The Details to Request for the Full Program Outline

                Contact Us

                  Others

                  Please Fill Up The Details to Request for the Full Program Outline

                  Contact Us

                    Customer Service for Home Delivery

                     

                     

                    Main Objective

                    • To understand the significance of first impression in customer service
                    • To practice a customer-first attitude with a constructive mindset
                    • To recognize conflicts when dealing with customers and handle it effectively

                     

                    Practical Success Formula

                    • Customer Service & First Impression
                    • Hygiene And Personal Grooming Checklist 
                    • Handling Tough Situations In Customer Service
                    • Ways To Promote Patience
                    • Factors In Excellent Customer Service

                    Please Fill Up The Details to Request for the Full Program Outline

                    Contact Us

                      This Program Can Help You To

                      Retail Sales Training -Objective 1
                      Develop a culture of trust between you and your customers.
                      Retail Sales Training -Objective 2
                      Leverage on storytelling to connect and engage with customers better.
                      Retail Sales Training -Objective 3
                      Provide customers a “wow” experience during their purchase journey.

                      Meet Your Speaker

                      HRDF Certified Trainer- Cassandra Chan

                      Cassandra Chan

                       

                      Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers.

                      HRDF Certified Trainer- Ee May

                      Ee May

                       

                      Ee May is a trainer with more than 4 years of public speaking experience with diverse experience in training professional working adults.

                      She has trained many sales professionals, executives and managers in the areas of sales techniques and mindsets, communication and management

                      HRDF Certified Trainer- Syuhada

                      Syuhada Rozihas

                       

                      Syuhada is a trainer who is passionate about making a difference. She has over 3 years of experience in facilitating for various motivational university programs. She has trained more than 1,000 sales professionals, executives and managers in the areas of retail sales.

                      What Our Clients Says
                      About Customer Service Training

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