a. Recognize what leadership is along with its characteristics and qualities.
b. Overcome obstacles to build the mind of a leader
c. Improve communication to speak like a leader
d. Overcome fear and build courage in leadership

Introduction to Leadership

• Who Is Your Leader?
• 6 Basic Ingredients Of Leadership
• Spiderman’s Leadership

Thinking Like A Leader

• Cognitive Bias In Leadership
• Activity: Leadership Pizza
• 8 Lessons Of Leadership

Speaking Like A Leader

• Practice Effective Work Reporting
• VAK Communication Style
• LVBT Communication Technique

Acting Like A Leader

• 3 Buckets Of Courage In Leadership
• Activity: Split Or Steal?
• Case Studies: Senheng’s Courage, Ramly Burger

a. Differentiate between Leaders and Supervisors
b. Understand the important roles as a Leader
c. Demonstrates the skills in listening, asking questions, resolving conflict and giving feedbacks to subordinates

Principles of Effectiveness

• The Roots of Effectiveness
• Personality VS Character
• Stages of Maturity
• Defining Maturity
• Where to start first?

The Fundamental of Self Perception

• Meaning of Perception
• Common problems in Self Perception
• Introduction to See-Do-Get Cycle
• How to Change Habit
• Having a Paradigm Shifts

Basic Personal Responsibility

• Common Practices in Personal Responsibilities
• Proactive VS Reactive
• Usage of Proactive language
• Introduction to Human Gifts
• Introduction to Circle of Influence

Getting Results through Personal Vision

• Common Practices in Personal Vision
• Defining outcomes before you act
• Personal influence and People’s Influence
• Introduction to Tribute Statements
• Draft your own personal goals

Fundamental Skills of Personal Management

• Common Problems in Personal Management
• Introduction to Time Matrix
• Drafting your own planning
• Defining your own Big Rock
• Stay true in the moment of choice

a. Discover the attributes of influential and successful retail leader in New Retail context
b. Make quick decisions and reporting with the right tools
c. Develop a win-win habit in any situation with Habit 4 of Highly Effective People
d. Master active listening skills with Habit 5 of Highly Effective People
e. Practise collaboration and build synergy with Habit 6 of Highly Effective People
f. Maintain a continuous learning culture with Habit 7 of Highly Effective People

Being A Leader In The Retail World

• The Great Resignation
• The Role Of A Retail Leader
• Changing Trends In The Workplace
• Case Study: Robin Li
• Habits 1, 2 & 3 of Highly Effective People

The Need For Speed

• The Need For Speed In A Fast-Paced Retail Environment
• Transactional Leadership
• Making Quick Decisions In Retail
• RAPID Decision Making Model

Think Win-Win

• Disadvantages Of Transactional Leaders
• Tips To Minimize Win-Lose Situations
• Think Win-Win At Workplace
• Case Study: How Senheng Practices Win-Win

Set & Manage Expectations

• Quick Reporting
• Setting And Managing Expectations
• One Minute Leader’s Plan
• Do’s And Don’ts In Faster Work Progress

a.Uncover the key qualities required to be an influential and respected leader.
b.Understand the importance of paradigm shift for digital transformation in your organization.
c.Master and utilize the 7 habits of highly effective people to overcome challenges in life and bring yourself a step closer to your goals.
d. Find your unique “voice” and inspire others through the 8th habit.

Everybody is a Leader

• The Life of a Salaryman
• Gru’s 7 Life Tips
• Using the Human Potential to Respond Proactively
• Paradigm Shift

Paradigm Shift for Digital Transformation

• Technology Shifting Industries
• Digital Paradigm in Leadership
• Are We in the Correct Paradigm?
• The Habit Loop: 3 Steps to Change a Habit

7 Habits of Highly Effective People

• 7 Habits Tree
• The Escape Room Challenge
• Case Study: Wang Yung-ching
• Mastering the 7 Habits of Highly Effective People

The 8th Habit – Finding Your Voice

• The Greatest Fear of People
• Finding Strength in “Hokusai’s” Wave
• Fox vs Hedgehog Thinking
• Case Study: Moose Toys

a. To learn about the characteristics of effective and successful retail leaders.
b. To cultivate a mindset of win-win situation in the workplace
c. To develop a continuous learning environment

Being A Leader In The Retail World

• Leadership Style
• Senheng & senQ Career Path
• Why Become A Manager?
• Assess Own Leadership Readiness
• Role Of A Leader In New Retail World
• Case Study: Robin Li

The Need For Speed

• The Need For Speed In A Fast-Paced Retail Environment
• Transactional Leadership
• Making Quick Decisions In Retail
• RAPID Decision Making Model

Think Win-Win

• Think Win-Win At Workplace
• Practice: Win-Win Situations
• Case Study: EC Saja
• Case Study: How Senheng Practices Win-Win

Set & Manage Expectations

• Quick Reporting
• Setting And Managing Expectations
• One Minute Leader’s Plan
• Do’s And Don’ts In Faster Work Progress

a. Identify challenges in achieving success VUCA environment

b. Fighting “VUCA” with “VUCA”

c. Gaining commitment of employees through VUCA Leadership

• What Is VUCA?
• Examples of VUCA Leaders
• Case Study: Successful Leaders In VUCA Environment
• Practice VUCA Leadership With VUCA compass
• Assess Your VUCA Leadership Capabilities
• Gaining Buy-In with VUCA

a1. To discover OKR as a tool to motivate employees.

2. To identify 4 tips to implement OKR that helps with change management.

3. To enhance self-motivation in leadership before leading others.

4. To communicate purpose that influence people to perform. 

1.

Future of Work and Modern Way of Leading Employees

2. Key Leadership Principles For Modern Workforce

Using OKR Toolbox To Influence Employees

Leading and Communicating with Purpose

– To implement a growth mindset, addressing challenges faced and identifying causes of negativity in the workplace.

– To establish positive habits to enhance mindfulness, goal setting, and overall well-being for sustained personal and professional growth.

– Mindset Assessment Profile quiz

– ASK Technique to change mindset

– To implement a growth mindset, addressing challenges faced and identifying causes of negativity in the workplace.

– To establish positive habits to enhance mindfulness, goal setting, and overall well-being for sustained personal and professional growth.

– Mindset Assessment Profile quiz

– ASK Technique to change mindset

• Understand the critical impact of talent retention on organisational success and the pivotal role team leaders play in shaping a satisfied and engaged workforce.
• Develop a deep understanding of the critical role team leaders play in shaping employee engagement and fostering a sense of belonging.
• Understand real-world challenges faced by organisations and learn innovative strategies to overcome them.
• Acquire practical strategies to enhance employee retention, boosting productivity and reducing turnover rates within your team.
• Sharpen your ability to identify subtle cues and warning signs that indicate potential employee departure.
• Unlock the success formula for talent retention, combining real case study insights and employee-centric practices to optimise retention outcomes.
• Master the art of employee motivation and empowerment, equipping yourself with skills to retain and develop top talent.

Introduction to Talent Retention and Team Leaders Role
Understanding the Importance of Talent Retention and success formula
The Role of Team Leaders in Employee Engagement and Retention

Identifying Challenges in Talent Retention
Common Reasons for Employee Disengagement and Attrition
Recognizing Warning Signs of Potential Employee Departure
Case Studies and Group Discussions on Real-Life Retention Challenges

Leading by Example: Demonstrating Core Values
Embodying the Organization’s Vision and Mission
Inspiring Commitment and Dedication through Authentic Leadership
Leadership Presence and Leading by Example

Creating a Positive and Supportive Work Culture
The Role of Team Leaders in Shaping Organizational Culture (Zus Coffee Case Study)
Building Trust and Open Communication Channels
5 Languages of Appreciation for Workplace belonging and retention

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