a. Master and apply the 4 big thinking skills to become a highly effective and successful individual at work.
b. Recognize the key mistakes millennials are making at work which affects their level of satisfaction and motivation at work.
c. Leverage on strategies to build better rapport, become more persuasive and influential at work to obtain buy-in easily from others.
d. Manage expectations better at work to obtain higher job satisfaction.
Millennials at Work
Thinking Skills of Successful People – Big Picture Thinking
Thinking Skills of Successful People – Possibility Thinking
Getting Leadership Buy-In for Your Vision
a. Understand the core management concepts required to effectively manage and align your team members to your team goals.
b. Create Kaizen ideas to eliminate waste and optimize resources in the organization.
c. Build an army of Kaizen practitioners by cultivating the right Kaizen mindset in your team.
d. Standardize Kaizen initiatives to achieve sustainable results.
8 Waste in Workplace
Creating Kaizen Ideas
Plan, Document & Share Countermeasures
a. Recognize the key principles of PDCA
b. Understand the objectives of PDCA
c. Explore and practice PDCA mechanism in real work situations
d. Able to identify wrong PDCA approach and make corrective measurements
e. Apply the best practice in PDCA cycle
Introduction to 8 Principles of PDCA
PDCA Approaches and Applications
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
"With SHRA comprehensive training our sales have grown by 10 to 20 times!"