a. Apply correct English at the workplace
b. Use everyday terms and phrase accurately
c. Minimize and eliminate colloquial English
d. To practice basic English
e. To be motivated to speak in English
f. To adapt English in daily transactions
g. To apply English in practical situations
Introduction to Common Everyday Phrases
Level Of English
Questioning and Probing
a. Describe benefits of using Excel in the workplace
b. Apply various types of formatting for professional looking reports
c. Create a report using basic formulas, pivot table and graphs
d. Identify common mistakes in Excel
Introduction to Excel Spreadsheets
Basic Formula & Functions
Create Pivot Table & Simple Graphs
Practical Excel Hacks
a. Present with clarity and conviction.
b. Organize presentation with appropriate structure.
c. Design attractive and interesting presentation slide.
The Fear Of Presentation
Clarity Of Content – The 3ps Approach
Clarity Of Content – The Rules Of Bbc
Type Of Presenter
Visual Aid –The S.C.M Approach
High Confidence Level – 3pm Method
High Confidence Level – Intonation & Hand Gesture
a. Find out how to approach the planning process, set objectives and develop to achieve objectives
b. Learn new approaches in planning and time management to improve efficiency and productivity in workplace
c. Adopt appropriate strategy in delegation to the right people at the right time and in the right way
Understanding of the Plan
Time Management and Goal Setting
Personal Time Line and Task Management
Time and Productivity
Importance of Delegation
a. Equip with techniques in building a Kaizen mindset
b. Understand 3 main elements of Kaizen in improving the status quo
c. Use Kaizen to attack cost, defects, cycle time and other waste for improvement
Building a Kaizen Mindset
Improvement of Job Structure
Working Way Improvement
Operational Process Improvement
a. To understand basic principles of productivity
b. Able to develop Kaizen PDCA mindset to improve productivity
c. To utilize right strategies and decision making skills to improve work productivity
Introduction To Productivity
Introduction To PDCA
Where To Start In The PDCA Process?
What Constitutes A Good PDCA Report?
a. Recognize and celebrate the contributions of frontline staffs.
b. Understand our own personal concept of time.
c. Feel more in control and organized by having a structured mental schedule.
d. Utilize the right strategies to master time and achieve maximum effectiveness.
Frontline Staff – Who Are They?
Concept Of Time
Timeline For A More Structured Schedule
Building A More Focused Mind
a. Recognize the impact of AI, including ChatGPT, on work productivity and discover specific ways to enhance efficiency and streamline tasks for improved productivity.
b. Gain an overview of ChatGPT, its capabilities, and limitations, enabling participants to make informed decisions about its usage and effectively manage expectations.
c. Identify common mistakes when using ChatGPT and learn strategies to avoid errors, ensuring accurate and reliable outputs for improved productivity.
d. Develop effective communication techniques with ChatGPT, including formulating clear instructions, asking relevant questions, and interpreting and utilizing ChatGPT’s responses to enhance productivity and collaboration.
a. Understand AI’s impact on the modern workplace and explore ChatGPT’s disruptive capabilities.
b. Enhance workplace productivity through ChatGPT integration and problem-solving practices.
c. Master prompt engineering techniques to revolutionize AI conversations and improve reliability.
d. Harness ChatGPT’s power for brainstorming, creative problem-solving, and mitigate associated risks.
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.