Offline & Online
4-8 Hour Intensive Course
Conducted in BM & English Adaptive
a. Mastered the necessary skills for effective people management
b. Improved your influencing skills in relation to people management
c. Deal with people problems quickly, confidently and professionally and encourage concentration on positive thinking
d. Recognize and work with the diversity in the team. Delegate tasks to the benefit of individuals.
What Is It All About
Delegate with Power
a. Harness new leadership capabilities in leading people with different personalities
b. Manage the team more effectively in day to day activities
c. Reduce “team politics” and cultivate culture of trust to increase productivity in your team
d. Understand the differences between personal leading and leading as a team
Building Your Emotional Bank Account with your team
Having the Win-Win
Empowering and Inspiring the People
Leadership Concept in Leading Others
a. Learn the phases of negotiations & gain the skills necessary for successfully negotiating
b. Apply strategies for identifying mutual gain
c. Apply the negotiating process to solve everyday problems
The Who, When And How Of Negotiation
Preparing To Deal – Persuade, Influence, Impress
Separate People From The Problem
Focus On Interest, Not Positions
Invent Options For Mutual Gain
Insist On Using Objective Criteria
Managing Emotions On The Negotiation Table
a. Explain what is and is not supervisor
b. Understand the responsibilities and functions of supervisor
c. Use techniques and skills in managing people and tasks
d. Incorporate techniques for in giving clear instruction
Frontline Leadership – Your Role
Action-Centered Leadership for Supervisors
Work Performance and Time
Getting Your Direct Reports to Commit
The One Minute Manager’s Game Plan
a.Improve employee performance and results through a more effective coaching
b.Boost the productivity and quality of individuals and teams
c.Maximize the results of effective criticism
What Is Coaching And Mentoring?
Essential Keys To Effective Coaching 1 – Active Listening Skills
Essential Keys To Effective Coaching 2 – Questioning Skills
Essential Keys To Effective Coaching 3 – Feedback
Coaching Tool – The S.C.O.R.E. Model
Coaching Employees To Peak Performance
Creating A Stronger And More Effective Team
a. Understand unique work traits of different generation
b. Establish an engagement plan for different generation
c. Win the generational battle and gain new talent management skills to achieve organizational goals
a. Identify the DDG barriers in effective communication
b. Achieve work and life success through NLP Communication Model
c. Become the master of persuasion, communication and influence with NLP
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
"With SHRA comprehensive training our sales have grown by 10 to 20 times!"