a. To get 29 % increase in closing sales
b. Willingness to commit
c. Improve product knowledge
d. Improve confidence
a. Understand business process and operations from a general management perspective.
b. Learn tools, analytical frameworks and general principles for managing operations.
c. Enhance capability to identify inefficiency and ineffectiveness in business operations and propose adequate minor changes or major redesigns to improve the process.
Fundamentals Of Operational Management
Authority And Operational Excellence
Managing With Diplomacy
Tools For Operational Control
a. To be able to distinguish between activities and Key Performance Indicators that bring productivity
b. To inculcate in the staff a sense of commitment to the organization’s Key Performance Indicators
c. To instill the staff the sense and ability to discern what is correct and right for the Company and themselves
Introduction To Productivity
Workplace Issues & Improvement
Being Accountable At Work
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
"With SHRA comprehensive training our sales have grown by 10 to 20 times!"