Training Category
Teamwork Training
Study Type
Offline & Online
Duration
4 Hour Intensive Course
Language
Conducted in BM & English Adaptive
HRDF/ HRD Corp
Claimable
- Store Supervisors/ Store Managers
- Retail Frontliners
- Area Managers
- Head of Department
- Managers/Senior Managers
PROGRAM OUTLINE
Winning Through Teamwork
a.Differentiate between Work Groups and Work Teams
b. Understand Team Norms and Rules to Work Together
c. Uplift Team Spirit through Positive Feedback and Acknowledgement
Teamwork in a Nutshell
- Together We Achieve More
- Work Group or Work Team
- Five Dysfunctions of a Team
Building Trust at Work
- Why Trust Matters
- What Contributes to Workplace Trust
- Eliminate Invulnerability with Courage
- How to Build Workplace Trust
Conflict Resolution and Management
- Why We Fight
- Is Conflict Constructive or Destructive
- How does Conflict in the Workplace Develop
- Best Practice for Conflict Resolution
Commitment to Work
- What is Your Current Level of Commitment
- Different Levels of Team Commitment
- The Specialist Dilemma
- Motivate Others to Commit
Examination of Accountability
- Why Do We Fail
- Putting a Stop to Social Loafing
- How to Keep Yourself Accountable
- Instill a Culture of Accountability
Aligning Team to Collective Goal
- What is Inattention to Results
- Leading for Change
- Set Your Team on the Right Track
Spirit of Squirrel
- Why Squirrel
- Squirrel Management Style
- What Makes Work Important
- 2 Types of Goals for Worthwhile Work
Way of the Beaver
- Why Beaver
- Beaver Management Style
- Interrelationship Responsibilities
- Golden Rule for Management
Gift of the Goose
- Why Goose
- No Score, No Game
- Impact of Gift of the Goose
- Elements of a Healthy Mission
TEAM – Together Everyone Achieves More
- Define the aspects of teamwork
- Explain the importance of trust as a foundation to teamwork
- State the characteristics of a high performance teamÂ
- Prioritize team goals and contribute towards the team
Session 1
- The Fundamentals Behind Teamwork
- Killer Of Team Performance
- Team With And Without Trust
- Embracing & Sharing Values Among The Team
- Characteristics of High Performance Teams
- From Small Picture To Big PictureÂ
- Contribution. The Balance In Achieving Team Goals
- Key to Unlock Team Communication Potential
Manpower Management and Teamwork for Franchisee: 5 Dysfunctions of Team
a. Acquire basic understanding of human resources knowledge to manage manpower
b. Master right strategies to recruit and retain talents
c. Build high performing team to achieve success together
Franchisee Success
- Responsibilities of Franchisee
- Franchisee Success: Human Aspect
- Case Study: Family Mart
- Manpower Management Issues
Manpower Management
- Employee Cycle In Your Store
- Best Practice For Interviewing
- Onboarding Plan For New Employees
- Basic HR knowledge
The 5 Dysfunctions Of A Team
- Team Management
- Absence of Trust
- Fear of Conflict
- Lack of Commitment
Maximizing Teamwork
- Avoidance of Accountability
- Inattention to Results
- Gung Ho Team
- 3 Aspects Of A Gung Ho Team
Super Sales: Team Power
- Planning and Executing a Successful Retail Operational Strategy for Consistent Results To Achieve Super Store.
- Mentoring and Inspiring Others Through Sales Leadership.
Super TM: Team Power
- Planning and Executing a Successful Retail Operational Strategy for Consistent Results To Achieve Super Store.
- Mentoring and Inspiring Others Through Sales Leadership.
Star Cashier: Team Power
- Planning and Executing a Successful Retail Operational Strategy for Consistent Results To Achieve Super Store.
- Mentoring and Inspiring Others Through Sales Leadership.
What Our Clients Says
About Our Program
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
​"With SHRA comprehensive training our sales have grown by 10 to 20 times!"
