Offline & Online
4 Hour Intensive Course
Conducted in BM & English Adaptive
a.Differentiate between Work Groups and Work Teams
b. Understand Team Norms and Rules to Work Together
c. Uplift Team Spirit through Positive Feedback and Acknowledgement
Teamwork in a Nutshell
Building Trust at Work
Conflict Resolution and Management
Commitment to Work
Examination of Accountability
Aligning Team to Collective Goal
Spirit of Squirrel
Way of the Beaver
Gift of the Goose
a. Acquire basic understanding of human resources knowledge to manage manpower
b. Master right strategies to recruit and retain talents
c. Build high performing team to achieve success together
The 5 Dysfunctions Of A Team
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
"With SHRA comprehensive training our sales have grown by 10 to 20 times!"