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Customer Service
Study Type

Offline & Online

Duration

4 Hour Intensive Course

Language

Conducted in BM & English Adaptive

HRDF

Non-Claimable

PROGRAM OUTLINE

Office Based

Main Objective

  • To understand the concept of leadership
  • To explain and overcome bystander effect
  • To build proactive mindset
  • To influence others without authority

Practical Success Formula

  • Best Practices For Interviewing
  • 5 Dysfunctions Of Team
  • Level Of Team Commitment
  • Social Loafing

 

Case Studies

  • Jim’s case study
  • Senheng

Please Fill Up The Details to Request for the Full Program Outline

Contact Us

    Main Objective

    • To understand the concept of leadership
    • To explain and overcome bystander effect
    • To build proactive mindset
    • To influence others without authority

    Practical Success Formula

    • Best Practices For Interviewing
    • 5 Dysfunctions Of Team
    • Level Of Team Commitment
    • Social Loafing

     

    Case Studies

    • Jim’s case study
    • Senheng

    Please Fill Up The Details to Request for the Full Program Outline

    Contact Us

      Outlet Based

      Main Objective

      • To understand the concept of leadership
      • To explain and overcome bystander effect
      • To build proactive mindset
      • To influence others without authority

      Practical Success Formula

      • Best Practices For Interviewing
      • 5 Dysfunctions Of Team
      • Level Of Team Commitment
      • Social Loafing

       

      Case Studies

      • Jim’s case study
      • Senheng

      Please Fill Up The Details to Request for the Full Program Outline

      Contact Us

        Main Objective

        • To understand the concept of leadership
        • To explain and overcome bystander effect
        • To build proactive mindset
        • To influence others without authority

        Practical Success Formula

        • Best Practices For Interviewing
        • 5 Dysfunctions Of Team
        • Level Of Team Commitment
        • Social Loafing

         

        Case Studies

        • Jim’s case study
        • Senheng

        Please Fill Up The Details to Request for the Full Program Outline

        Contact Us

          Main Objective

          • To understand the concept of leadership
          • To explain and overcome bystander effect
          • To build proactive mindset
          • To influence others without authority

          Practical Success Formula

          • Best Practices For Interviewing
          • 5 Dysfunctions Of Team
          • Level Of Team Commitment
          • Social Loafing

           

          Case Studies

          • Jim’s case study
          • Senheng

          Please Fill Up The Details to Request for the Full Program Outline

          Contact Us

            Others

            Main Objective

            • To understand the concept of leadership
            • To explain and overcome bystander effect
            • To build proactive mindset
            • To influence others without authority

            Practical Success Formula

            • Best Practices For Interviewing
            • 5 Dysfunctions Of Team
            • Level Of Team Commitment
            • Social Loafing

             

            Case Studies

            • Jim’s case study
            • Senheng

            Please Fill Up The Details to Request for the Full Program Outline

            Contact Us

              Main Objective

              • To understand the concept of leadership
              • To explain and overcome bystander effect
              • To build proactive mindset
              • To influence others without authority

              Practical Success Formula

              • Best Practices For Interviewing
              • 5 Dysfunctions Of Team
              • Level Of Team Commitment
              • Social Loafing

               

              Case Studies

              • Jim’s case study
              • Senheng

              Please Fill Up The Details to Request for the Full Program Outline

              Contact Us

                Office Based

                Main Objective

                • To understand the concept of leadership
                • To explain and overcome bystander effect
                • To build proactive mindset
                • To influence others without authority

                Practical Success Formula

                • Best Practices For Interviewing
                • 5 Dysfunctions Of Team
                • Level Of Team Commitment
                • Social Loafing

                 

                Case Studies

                • Jim’s case study
                • Senheng

                Please Fill Up The Details to Request for the Full Program Outline

                Contact Us

                  Main Objective

                  • To understand the concept of leadership
                  • To explain and overcome bystander effect
                  • To build proactive mindset
                  • To influence others without authority

                  Practical Success Formula

                  • Best Practices For Interviewing
                  • 5 Dysfunctions Of Team
                  • Level Of Team Commitment
                  • Social Loafing

                   

                  Case Studies

                  • Jim’s case study
                  • Senheng

                  Please Fill Up The Details to Request for the Full Program Outline

                  Contact Us

                    Outlet Based

                    Main Objective

                    • To understand the concept of leadership
                    • To explain and overcome bystander effect
                    • To build proactive mindset
                    • To influence others without authority

                    Practical Success Formula

                    • Best Practices For Interviewing
                    • 5 Dysfunctions Of Team
                    • Level Of Team Commitment
                    • Social Loafing

                     

                    Case Studies

                    • Jim’s case study
                    • Senheng

                    Please Fill Up The Details to Request for the Full Program Outline

                    Contact Us

                      Main Objective

                      • To understand the concept of leadership
                      • To explain and overcome bystander effect
                      • To build proactive mindset
                      • To influence others without authority

                      Practical Success Formula

                      • Best Practices For Interviewing
                      • 5 Dysfunctions Of Team
                      • Level Of Team Commitment
                      • Social Loafing

                       

                      Case Studies

                      • Jim’s case study
                      • Senheng

                      Please Fill Up The Details to Request for the Full Program Outline

                      Contact Us

                        Main Objective

                        • To understand the concept of leadership
                        • To explain and overcome bystander effect
                        • To build proactive mindset
                        • To influence others without authority

                        Practical Success Formula

                        • Best Practices For Interviewing
                        • 5 Dysfunctions Of Team
                        • Level Of Team Commitment
                        • Social Loafing

                         

                        Case Studies

                        • Jim’s case study
                        • Senheng

                        Please Fill Up The Details to Request for the Full Program Outline

                        Contact Us

                          Others

                          Main Objective

                          • To understand the concept of leadership
                          • To explain and overcome bystander effect
                          • To build proactive mindset
                          • To influence others without authority

                          Practical Success Formula

                          • Best Practices For Interviewing
                          • 5 Dysfunctions Of Team
                          • Level Of Team Commitment
                          • Social Loafing

                           

                          Case Studies

                          • Jim’s case study
                          • Senheng

                          Please Fill Up The Details to Request for the Full Program Outline

                          Contact Us

                            Main Objective

                            • To understand the concept of leadership
                            • To explain and overcome bystander effect
                            • To build proactive mindset
                            • To influence others without authority

                            Practical Success Formula

                            • Best Practices For Interviewing
                            • 5 Dysfunctions Of Team
                            • Level Of Team Commitment
                            • Social Loafing

                             

                            Case Studies

                            • Jim’s case study
                            • Senheng

                            Please Fill Up The Details to Request for the Full Program Outline

                            Contact Us

                              This Program Can Help You To

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                              Develop a culture of trust between you and your customers.
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                              Leverage on storytelling to connect and engage with customers better.
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                              Provide customers a “wow” experience during their purchase journey.

                              Meet Your Speaker

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                              Cassandra Chan

                               

                              Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers.

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                              Ee May

                               

                              Ee May is a trainer with more than 4 years of public speaking experience with diverse experience in training professional working adults.

                              She has trained many sales professionals, executives and managers in the areas of sales techniques and mindsets, communication and management

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                              Syuhada Rozihas

                               

                              Syuhada is a trainer who is passionate about making a difference. She has over 3 years of experience in facilitating for various motivational university programs. She has trained more than 1,000 sales professionals, executives and managers in the areas of retail sales.

                              What Our Clients Says
                              About This Program

                              Interested to learn more about the program?

                              Request the full Program Outline here