New Year, New HR Strategies for Effective Retail Management

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New Year, New HR Strategies for Effective Retail Management

New Year, New HR Strategies for Effective Retail Management

Did you know that 65% of HR leaders now say employee experience is their top priority? That’s a huge shift, and it’s shaking up the retail training world too. As a retail training provider here in Malaysia, I’m seeing firsthand how these trends are transforming the way we prepare our retail heroes for success.

Here’s a glimpse of what’s got me buzzing for 2024:


  1. Employee Experience Takes Center Stage New Year, New HR Strategies for Effective Retail Management


Forget just training folks on how to fold sweaters – it’s all about crafting a positive employee journey now. We gotta make them feel valued, heard, and like they’re part of a bigger family, even when they’re spread across stores or working remotely. Think fun team-building activities (online and offline), regular check-ins, and opportunities for growth. Happy staff equals happy customers, right? qAccording to Gartner, a staggering 65% of HR leaders now consider employee experience their top focus. In Malaysia, a recent TalentCorp survey revealed that 77% of employees prioritize a positive work culture, highlighting the growing importance of employee well-being and engagement.

Impact on Training: This means moving beyond technical skills training and incorporating soft skills development like communication, teamwork, and emotional intelligence. Additionally, fostering a growth mindset through mentorship programs and career development opportunities can boost employee satisfaction and retention.


  1. Culture Craving


With the physical walls blurring, building a strong company culture becomes crucial. We need to inject that sense of belonging and shared values into every training session. Imagine interactive workshops where teams from different stores collaborate on virtual projects, or online communities where employees can share best practices and support each other. It’s about creating a vibe that transcends distance and keeps everyone feeling connected. Gartner emphasizes the need for a strong company culture, especially with the rise of remote and hybrid work models. In Malaysia, a PwC study found that 58% of employees believe a strong company culture is essential for attracting and retaining talent.

Impact on Training: Training programs should emphasize collaborative learning activities that bridge physical and virtual teams. Building online communities for knowledge sharing and peer support can further strengthen the sense of belonging.


  1. Tech Tsunami


Automation is no longer a sci-fi movie; it’s Realität! HR platforms, AI-powered training modules, and even virtual reality simulations – these are the tools of the trade now. We gotta embrace them and equip our trainers with the skills to navigate this tech jungle. Think gamified learning experiences, personalized learning paths based on individual needs, and real-time performance tracking – all powered by the magic of technology. Gartner highlights the increasing role of technology in HR, including HR platforms, AI-powered training modules, and VR simulations. In Malaysia, the government’s Digital Leap initiative aims to boost tech adoption in various sectors, including retail.

Impact on Training: Retail training providers need to invest in tech-enabled learning solutions like gamified modules, personalized learning paths, and performance-tracking tools. Equipping trainers with the skills to utilize these technologies effectively will be crucial.


  1. Fostering Adaptability and Change Agility


The retail landscape is a chameleon, constantly shifting colors. We need to train our folks to be adaptable ninjas, ready to roll with the punches. This means courses on embracing new technologies, learning new skills on the fly, and staying flexible in the face of uncertainty. Think bite-sized, just-in-time training modules that can be accessed anytime, anywhere, so our retail heroes can stay ahead of the curve. Gartner emphasizes the need for employees to be adaptable to the changing retail landscape. In Malaysia, the rapid e-commerce growth necessitates a workforce comfortable with embracing new technologies and business models.

Impact on Training: Training programs should incorporate bite-sized, just-in-time modules that can be accessed on-demand. Additionally, scenario-based learning can help employees develop critical thinking and problem-solving skills to navigate uncertainty.


By embracing these trends and adapting training approaches, we can equip Malaysian retail employees with the skills and mindset to thrive in the ever-evolving retail landscape. Remember, happy, engaged, and tech-savvy employees are the key to unlocking success in this new retail era, and we, the retail training providers, are here to make sure they’ve got the keys!


Ready to conquer the retail challenges of 2024? Let’s unlock your team’s hidden superpowers through our game-changing training programs .


Source: Where HR Will Focus in 2024

Written by Amir Ashraff

SHRA Corporate Trainer


Amir, serving as an esteemed trainer at SH Retail Academy, brings an impressive academic background with his highest qualification being in the education sector. His fervor for imparting knowledge, coupled with his expertise in business acumen, has endowed him with a wealth of experience spanning various domains including teaching, training, retail management, and operations management. Specializing in Customer Service within the retail industry, Amir’s unique blend of educational prowess and business savvy positions him as an invaluable asset in both academic and professional spheres, particularly in enhancing customer experiences and service standards in the retail sector.

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