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Conversational English for Retail

English has seen to be the international language. Knowing English in both spoken and written brings a huge benefit because it helps in communicating the people from the other side of the world.

Study Type
Offline & Online
Duration
HRDF Claimable
Language
HRDF
Non-Claimable

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English has seen to be the international language. Knowing English in both spoken and written brings a huge benefit because it helps in communicating the people from the other side of the world. Besides that, English is also the language of media and internet where studies showed that 55.5% are using English in most of the website content. It also gives the opportunity to aids one’s career because language is part of a person’s status which will automatically ‘upgrade’ when one knows how to converse in English.

Most of the Malaysians are able to converse very well in English and there are also who do not know how to speak a proper English language. There are many reasons for those who are not able to speak and write in English, one of them could be the fear of making mistakes. However, there are times where mistakes need to have in order to be perfect. In this case, it applies to learn the English Language because it needs a lot of practice to improve the competency and confidence in using the language.

LEARNING OUTCOMES

By the end of this training, participants should be able to;

  • Apply correct English at the workplace
  • Use everyday terms and phrase accurately
  • Minimize and eliminate colloquial English

 

COMPETENCY ENHANCEMENT AREAS

Knowledge Skills Attitude
  • Eliminate the “lah”, “meh” and etc.
  • Improve simple pronunciation of certain English words
  • Avoid using informal ways to speak English, especially at work
  • Understanding the rules of grammar
  • Learn about the correct simple sentences structuring.
  • Implement the techniques to not use colloquial English
  • Know the correct intonation in speaking and not slurring
  • Utilize ways to express in a proper way
  • Practice the use of Parts of Speech as a guidance
  • Apply the S-V-O in constructing sentences
  • Aware of the impact in putting fillers in speech
  • Recognize the habit of slurring in speaking English
  • Overcome the fear of speaking English
  • Ability to know the usage of Parts of Speech
  • Perceived the importance of constructing proper sentences

PROGRAM OUTLINE

WHAT YOU'LL LEARN: DAILY SCHEDULE

  • Overview of English grammar
  • Understand the use of parts of speech
  • 7 parts of speech
  • Understand the rules of grammar
  • Construct simple sentences
  • Understand the use of S-V-O
  • Challenges face in constructing sentences
  • Collaboration of S-V-O & Parts of Speech
  • Active voice and Passive voice
  • Knowing Formal and Informal English
  • Common problems in Malaysian English
  • The difference between Slang and Dialect
  • Ways to eliminate the colloquial English
  • Text Languages VS Business Languages
  • Understand the common greetings and introduction
  • Ways to give recommendation and suggestions
  • The use of polite words in rejecting and advising
  •  English words VS Intonation (Expressions)
  • Proper ways to express opinions and ideas
  • Introduction to Kipling Methods
  • Understand the use of 5W1H
  • Falling and Rising intonation in questioning
  • Open-ended VS Closed-ended questions
  • Understanding the technique of answering the questions
  • International Phonetic Alphabet (IPA)
  • Pronunciation VS Enunciation
  • Tips in pronunciation proper words
  • Malaysian problems in pronunciation
  • How to say NO?
  • “I Don’t Understand”
  • Say “Hi!”
  • “Can you stop LAH?”