Retail Training Program | Retail Management Course In KL Malaysia

Personal Image and Professionalism

A professional image and business etiquettes are amongst the most critical competencies required in any organizational setting.

Story Selling Skills

The customer is unpredictable. When it comes to them, it is hard to imagine whether the sales will be able to close or not even after they have shown the buying signals.

Strategic Customer Value Proposition (ARMC)

Conversational English for Retail

English has seen to be the international language. Knowing English in both spoken and written brings a huge benefit because it helps in communicating the people from the other side of the world.

Personal Image Branding

A professional image and business etiquettes are amongst the most critical competencies required in any organizational setting.

Impressive Presentation Skill

The skill to deliver impressive presentations in the workplace is an essential skill that every employee should possess.

Win Customers' H.E.A.R.T.S for Logistics

Win Customer’s H.E.A.R.T.S for Logistics covers the techniques and skills to gain customer’s loyalty that result in long term business relationship.

Careline Customer Engagement

The Careline Customer Engagement course covers the skills and techniques needed to succeed when working in a call center.

Business Direction: Strategy To Execution

N/A

Excellence showroom display is one of the keys to be successful in retail industries. Most customers are highly visual in nature, and that is the fact that showroom display is important for retail industries.

Management 3.0

This management course will guide you through the Kaizen concept.

Retail Operation 101

We always dream of owning a business and being our own boss. Now we have the opportunity, but the question is are we making the most out of our opportunity to achieve the maximum results?

Health & Safety

In this program, you will be introduced to the importance of safety and health as well as understanding types of hazards and identifying risks at the workplace.

Management Masterclass 2.0 - Emphatic People Management

In an organization, everyone is managing something. However, managing oneself is not enough when there is a group of people working together.

People Management

n/a

Management Masterclass 3.0 - Operation and Control Management

Excellence organizational operation and management are considered as well organizational function. It refers to the art of where everyone from an organization is working on a unique platform to strive for the same organizational goals.

Strategic Planning

N/A

Sales Skills

You will learn techniques on how to approach customers, persuade and convince customers, and handle objections the right way.

Collaborative Communication through NLP

Ineffective collaboration and communication have caused numerous issues including unproductive job performance resentments from employees.

Power Negotiation Skills

Conflict is inevitable, but we can focus on turning conflict into collaboration, and this is when negotiation comes into place.

Retail Management 2.0

Retail Management refers to all the processes which help the customers to procure the desired merchandise from the retail stores for their end use.

Upselling and Cross-selling Skills

Upselling and cross-selling is an incredible opportunity for outside sales teams and neglecting them can be detrimental.

Leadership 2.0 – Leading others to Perform

Leading others is a Privilege not Right

Management Masterclass 1.0 – Resilient Management

Due to environment trend changes, organization is required for continuous improvement towards achieving missions.

New Retail Masterclass

What’s particularly concerning for the retail industry and its suppliers today is that many of them are struggling versus technological disruptors during a period of almost 10 years of economic expansion.

Product Confidence Skills

Self-confidence is important in almost every aspect of our lives, yet many people are struggling to find it.

Sales Management

Some people say that extroverted sales personality makes these group of people a natural fit for sales career. Yet, do you know that effective sales skills can be developed?

Supervisory Skills in Retail

If you need to promote someone to be a supervisor, how would you evaluate that person? Will you ask yourself whether that person is equipped with the right skills set?

Workplace Pressure and Emotional Management

Stress is fast becoming a way or part of life. Too much pressure and stress in the workplace can create effect on performance, creativity, motivation and communication.

E-Commerce Automation Solution

E-Commerce Automation Solutions will demystify these E-Commerce problems and you can determine what is the next step to bring your retail business to the next level.

Effective Use of PDCA & 5W1H Root Cause Analysis

“Continuous Improvement” is a driving principle behind Lean Management. PDCA is a Kaizen tool that supports continual improving in a methodical way.

Trainee Partner Induction

An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.

The Senheng Story

How our Chairman, Mr. KH Lim, has led and managed Senheng over the last 30 years which bring Senheng to emerge as a champion today.

Leadership 3.0

In this program, we will be guiding you through the 8th habit of Stephen Covey so that you can transform from effectiveness to greatness.

Customer Service

We will be guiding you through how to bring your customer service to a whole new level by guiding you through the essentials that you need in order to connect and engage with your customers better.

Master Your Thinking In Disruptive Environment

How do we become someone who is able to persuade, influence, and get support from others easily? What would be the effective approach to workplace success without jeopardizing our potential?

Telemarketing 2.0

How can I get the most out of telemarketing? How can I get customers to trust me and understand that this is not a scam call? What can I do to get buy-in easier from customers even over the phone?

New Retail 2.0

We will be guiding you through the fundamentals of moving your business into New Retail and providing you insights towards the needs of having a seamless business model.

English For Retail

We will be guiding you through the fundamentals of English usage in retail situations and provide you the right ways to deliver messages in English more confidently.

Sales Performance Improvement Program

This program will guide you step by step on how to improve your sales in a short period of time.

Sales Skills For Showroom

You will learn techniques on how to approach customers, persuade and convince customers, and handle objections the right way.

Trainee Partner Sales and Product Knowledge

An overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years.

Leadership For Managers

In this program, you will learn about the role of being a leader in the retail world, the habits of highly effective people, the case study of how Robin Li strives with his leadership, fast leadership style, quick decisions making tools,etc.