-
WHO SHOULD ATTEND
- Cashiers
LEARNING OUTCOMES
- To develop confidence in communication and provide a great first impression to customers
- To handle inquiries and complaints proficiently
- To develop ability to tackle unexpected situations from customers
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Desired Self Vs Real Self
- 16 Basic Needs
- End Goals From Our Needs
- Case Study: Will Smith & Ziha Pizza Hut
- Communication From Basic Needs
- Overcoming Fear With IT
- The Spotlight Effect
- Self Perception: Inner & Outer Scorecards
- Handling Common Customers’ Complaints
- Case Study: Kak Long 7E
- STAR Method To Handle Complaints
- Self Discovery & Goal Setting
- Smart Goals