n/a
WHO SHOULD ATTEND
- Store Salesperson
LEARNING OUTCOMES
- To calculate customer lifetime value
- To improve customers’ buy in from telemarketing
- To master strategies to engage with customers for long-term relationship
- To be able to convert objections to opportunities in sales without being too pushy
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Telemarketing Health Check
- Calculate Customer Lifetime Value
- Phrases To Build Rapport
- 3 Yes Technique
- VAK In Telemarketing
- Recognizing Buying Signals From Customers
- Telemarketing Plan Before Calling
- Effective Ways To Handle Objections
- How Strong Is Your Probing Skills?