n/a
WHO SHOULD ATTEND
- Store Supervisors/Managers
LEARNING OUTCOMES
- Make use of technology to keep track of customers' data to customize service
- Find out the importance of Customer Lifetime Value to understand customers
- Develop a personal action plan to improve customer service skills for your team
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Improve Collaborative Interaction
- Establish a Customer-Oriented Approach
- How CRM Assist In Customers Personalization
- Self Commitment To Customer Service
- Tips To Speak Better To Customers
- Utilizing Customer Lifetime Value
- Manager’s Action Plan
- Measuring Customers Satisfaction