n/a
WHO SHOULD ATTEND
- Store Supervisors/Managers
LEARNING OUTCOMES
- To learn about the characteristics of effective and successful retail leaders.
- To cultivate a mindset of win-win situation in the workplace
- To develop a continuous learning environment
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Customer Service & First Impression
- Hygiene And Personal Grooming Checklist
- Handling Tough Situations In Customer Service
- Ways To Promote Patience
- Having A Customer Centric Mindset
- Factors In Excellent Customer Service