WHO SHOULD ATTEND
- Drivers ST
LEARNING OUTCOMES
- To understand the significance of first impression in customer service
- To practice a customer-first attitude with a constructive mindset
- To recognize conflicts when dealing with customers and handle it effectively
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Customer Service & First Impression
- Hygiene And Personal Grooming Checklist
- Handling Tough Situations In Customer Service
- Ways To Promote Patience
- Having A Customer Centric Mindset
- Factors In Excellent Customer Service