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WHO SHOULD ATTEND
- Store Salesperson
LEARNING OUTCOMES
- To develop the need to put people first attitude while maintaining a positive mindset.
- To identify customer service conflicts and employ appropriate resolution strategies
- To recognize the value of making a good first impression when serving customers
- To master ways to develop patience in customer service while demonstrating professionalism
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- The Forming Of First Impression In Customer Service
- Impact Of Grooming To Professional Life
- Customer Service Standard In Senheng
- Gold Badge Customer Service
- Case Study: Senheng CRM Programme
- Case Study: J&T, Toll Booth Worker, Pizza Hut
- Methods To Develop Patience
- Contributing Elements to Outstanding Customer Service