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WHO SHOULD ATTEND
- Driver ST
LEARNING OUTCOMES
- To respond to questions and concerns from customers in an effective manner
- To improve one’s self-assurance in effective communication and make a favorable impression on customers
- To practice skills dealing with challenging customer scenarios
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Basic Needs & End Goals
- Introduction Power To Basic Needs
- Creating Desirable Self Image
- Overcoming The Effect Of Spotlight
- Inner Vs Outer Self Validation
- Building Self Confidence With Body Language
- Handling Customer Complaints Effectively
- Gaining From Motivation