N/A
WHO SHOULD ATTEND
- Trainee Partners
LEARNING OUTCOMES
- To understand company’s milestones & culture
- To pass probation by fulfilling requirements by practicing Senheng’s Customer Service standard
- To gain product knowledge through successful Gemba Walk
- To recognize different types of warranty and the right techniques in selling
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Company’s Important Milestones
- Senheng’s Seamless Model
- Company’s Background & Directors
- Culture Of Senheng
- Senheng & SenQ Structure
- Company’s Uniqueness With CSR
- Basic Job Requirements
- HR Policies
- Knowing Your Neighbours
- Senheng’s Standard In Grooming & Greeting
- Giving A Professional Impression
- PlusOne Membership
- Duties To Gemba
- Best Working Attitudes
- Showroom Cleanliness
- Tamnpin Concept
- Small Item Home Appliances
- Kitchen Appliances
- Personal Care Appliances
- Types Of Warranty, Service & Repair
- 3-Steps In Selling
- Active Listening Skills
- ABCD Technique