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WHO SHOULD ATTEND
- Cashiers
- Logistics Assistant
- Driver ST
LEARNING OUTCOMES
- Identify the foundation of Customer Excellence DNA
- Explain the importance of Customer Excellence DNA
- Practice communication strategies in achieving superb customer service
- Recognize the customer journey and buying habits
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- What is Customer Excellence DNA
- Secret To Overcome 7 Billion Customer Fears And Rejection
- Understanding Elements of Customer Excellence DNA
- Customer Success VS Customer Experience
- Establishing Expertise. The Power Of First Impressions.
- What Do Customers Desire From Us?
- Developing a customer centric culture