N/A
WHO SHOULD ATTEND
- Head of Departments
- Managers/Senior Managers
- Store Supervisors/ Store Managers
- Retail frontliners and Executives
LEARNING OUTCOMES
- Identify the barriers in effective communication.
- Understand the power of words in terms of communicating meaning, understanding and experience to others and ourselves.
- Develop effective listening skills.
- Apply NLP techniques to increase persuasion power and get better buy-in.
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Barriers of Communication in Workplace
- Double Sword Effect of Words
- Collaborative Communication Methods
- Effective Question Model for Clarity
- Power Persuasion
- Influence with Non-Verbal Communication
- The "Listening" Toolbox
- Leading the Conversation with Conviction