N/A
WHO SHOULD ATTEND
- Head of Departments
- Managers/Senior Managers
- Store Supervisors/ Store Managers
- Retail frontliners and Executives
LEARNING OUTCOMES
- Recognize the need to standardize and replicate key practices in retail operations.
- State the difference between work activities and key performance indicators.
- Assess the current workflow issues within retail shop.
- Apply continuous improvement strategies to optimize their performance and achieve operational standards in their workplace.
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Managing Daily Work Activities
- Effectiveness and Efficiency
- Steps of Work Standardization
- Result Prediction with Work Standardization
- Work Activities Vs Key Performance Indicator
- Common Workflow Issues
- Streamlining Workflow
- Continuous Improvement in Workflow