N/A
WHO SHOULD ATTEND
- Head of Departments
- Managers/Senior Managers
- Store Supervisors/ Store Managers
- Retail frontliners and Executives
LEARNING OUTCOMES
- Explain different types of benchmarks used in the market.
- Identify key retail benchmark and matrix that are critical to improve organizational performance.
- Assess current organizational performance against retail benchmark.
- Recommend areas of improvements to meet industry benchmark.
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- 4 Types of Retail Benchmark
- Customer Lifetime Value, RFM
- New Retail Productivity Formula
- Net Promoter Score (NPS)
- Customer, Sales, Marketing, Inventory, Digital Metrics
- Inventory Turnover
- Dead Stock Management
- Customer Loyalty Program