In an organization, everyone is managing something. However, managing oneself is not enough when there is a group of people working together. It is a skill to manage people and make them follow as well as listen to you. As Stephen Covey mention in his 7 Habits, “Seek first to understand, then to be understood.” It is important one must understand the people first in order to work and manage them.
WHO SHOULD ATTEND
AM, WH, Managers
LEARNING OUTCOMES
By the end of this training program, participants should be able to:
- Mastered the necessary skills for effective people management
- Improved your influencing skills in relation to people management
- Deal with people problems quickly, confidently and professionally and encourage concentration on positive thinking
- Recognize and work with the diversity in the team. Delegate tasks to the benefit of individuals.
COMPETENCY ENHANCEMENT AREAS
| Knowledge | Skills | Attitude |
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PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Different Approaches to Management
- Responsibility VS Accountability
- Producing Results
- Managing Team
- Why Is It Important?
- Common Problems in Communication
- Effective Listening Skills
- Things that Get in The Way of Listening Skills
- Developing Interactive Style
- Essential Communication Line
- Assigning VS Delegating Tasks
- Defining Delegating
- Importance of Delegating Tasks
- Ways to Go Wrong in Delegating Tasks
- Effective Delegation
- Types of Dissatisfaction
- Finding Out the Reasons for Dissatisfaction
- What does Dissatisfaction have to do with Performance
- Dealing with Poor Performance
- Delivering Difficult Messages
- Motivation VS Behavior
- Existence of Emotion
- Types of Needs
- Importance of Needs
- Recognition of Needs
- Importance of Attitude
- Causes of Attitude
- Characteristic of Attitude
- Attitude VS Performance
- How Attitude is Shape
- Dealing with Change
- Walk the Talk
- Diagnose and Identify Performance Problems and Improvement Needs
- Reactions to Expect and How to Deal with Them
- Ways to Involve Teams