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CORPORATE PROGRAMS

Management Masterclass 3.0 - Operation and Control Management

Excellence organizational operation and management are considered as well organizational function. It refers to the art of where everyone from an organization is working on a unique platform to strive for the same organizational goals.

Study Type
Offline & Online
Duration
HRDF Claimable
Language
HRDF
Non-Claimable

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Excellence organizational operation and management are considered as well organizational function. It refers to the art of where everyone from an organization is working on a unique platform to strive for the same organizational goals. It helps to delegate work, responsibilities and duties easily. Not only that, it also centralized the organizational structure and making the information flow become much faster and smoother.

WHO SHOULD ATTEND

Outlet Manager, Manager and Above, Retail Marketing Executive, Area Manager, Executive and Above

LEARNING OUTCOMES

By the end of the training, the participants should be able to:

  1. Identify importance of operation and control management
  2. Delegate task, responsibilities, work and duties to employee in an appropriate form
  3. Control the organizational workflow.

COMPETENCY ENHANCEMENT AREAS

Knowledge Skills Attitude
  • Understand the balance of control and management
  • Getting operational cooperation from subordinate
  • Understand how to gain optimum results from operation and control management
  • How to get a fair and justified control management from benchmarking
  • How to balance authority, control and relationship in an organization
  • Gain a control method to handle staffs’ performance consistency
  • To gain compliance from staffs
  • Understand the mindset when it comes to operational and control management
  • Learn ways to communicate job expectation based on control management

 

PROGRAM OUTLINE

WHAT YOU'LL LEARN: DAILY SCHEDULE

  • The definition of organization
  • How to manage an organization?
  • Identify the organizational vision, mission, goals and values
  • Type of organizational structure
  • Current organization’s management style
  • Roles of manager
  • Why do we need to delegate work properly?
  • Job expectation
  • Method to handle inter-link and exchange of job expectation
  • 4 methods to delegate work effectively
  • The purpose of UCS
  • The negative consequences for not having UCS
  • Centralization
  • The pros and cons of centralization
  • Exception clause for centralization
  • The power of authority
  • The relationship between authority and  responsibilities
  • 3 principle of authority
  • The authority triangle
  • Outcomes of great authority
  • The definition of benchmark
  • Objectives of benchmarking
  • Type of benchmark
  • The development process of benchmarking
  • Enforceable benchmarking
  • The meaning and  purpose of control
  • Tools of control in organization
  • Self-control method
  • Relationship of superior and subordinates
  • Written report for more accurate control
  • The responsibilities of manager
  • The method to manage subordinates
  • Type of managing style
  • Difference between manager and supervisor
  • How to become “An Excellence Manager”