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WHO SHOULD ATTEND
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LEARNING OUTCOMES
Upgrade Selling Skills & Competencies
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Understand Psychological Needs Of Customers
- Serve Customers Before Selling
- Magic Rapport Building Formula To Get To Know Customers Better
- Providing WOW Customer Service Using Kano Model
- Building Customers’ Loyalty And Retention Using RFM Model