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CORPORATE PROGRAMS

Elevating Productivity in Retail Operations

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Study Type
Online
Duration
8 hours
Language
English
HRDF
Claimable

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WHO SHOULD ATTEND

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LEARNING OUTCOMES

  • Differentiate between effectiveness and efficiency, and identify opportunities to improve productivity in a retail pharmacy setting.
  • Implement the Time Management Matrix and Why, What, How techniques to prioritize tasks and ensure communication clarity.
  • Develop a customized delegation plan and creative solutions for common retail pharmacy challenges, such as addressing operational bottlenecks or enhancing team performance.
  • Assess the impact of distractions and miscommunication on operational outcomes and implement corrective strategies to optimize results.

PROGRAM OUTLINE

WHAT YOU'LL LEARN: DAILY SCHEDULE

Productivity Management

  • Is Being Busy = Being Productive?
  • Balancing Between Effectiveness (Doing Things Right) Vs Efficiency (Doing Things Quickly)
  • Understanding Role of Retail Operation Executive In Achieving Pharmacy Team Goals
  • Setting Our Priority Right With Time Management Matrix
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Managing Task Efficiently

  • Does Multitasking Boost Or Hurts Our Productivity?
  • 4 Proven Strategies To Multiply Your Time For Important Tasks 
  • Delegate Task To Right People With Clear Expectations
  • Maximize Your Productive Timing To Get Things Done
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Lunch Break

Effective Communication Skills

  • Is Communication A Time Saver Or Time Waster?
  • Tailoring Communication to VAK Preferences (Visual, Auditory, Kinesthetic) in Pharmacy Operations
  • The Why, What, How Technique to Improve Clarity in Messaging When Manager Is Not Available
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Proactiveness and Creativity In Problem Solving

  • Task-focused vs Result-focused mindset
  • The Role of Proactiveness in Problem-Solving in Pharmacy Operation
  • Creative and Possibility Thinking in Challenging Business Scenarios
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