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WHO SHOULD ATTEND
Cashier
LEARNING OUTCOMES
1. Apply DISC methodologies to understand and categorize customer behaviors.
2. Foster a customer-centric culture within the team to enhance service quality.
3. Equip staff with effective communication and conflict resolution skills.
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
1. Understanding Different Types of Customers with DISC
2. Building A Customer-Focused Culture
3. Communication Techniques To Handle Conflicts and Complaints
4. Strategies To Handle Difficult Customers