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WHO SHOULD ATTEND
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LEARNING OUTCOMES
- Understand the fundamentals of customer service and its impact on business success.
- Learn effective techniques for handling customer questions and concerns.
- Develop skills in customer service documentation and communication.
- Explore the relationship between customer service, loyalty, and revenue.
- Understand different customer service models and their benefits
PROGRAM OUTLINE
WHAT YOU'LL LEARN: DAILY SCHEDULE
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Module 1: Understanding Customer Service |
- Definition of Customer Service & Key Elements - Why Customer Service Matters - Handling Customer Questions & Requests - Myth vs. Reality: Common Misconceptions |
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Module 2: Customer Service Documentation |
- Types of Product Information - Understanding and Using Customer Service Forms - Introduction to Goods and Services Tax (GST) - Importance of Price Change Procedures |
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Module 3: Importance of Customer Service |
- Customer Retention & Loyalty - Customer Acquisition & Referrals - Brand Reputation & Trust - Impact on Business Revenue |
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Module 4: Customer Service Models |
- Overview of Customer Service Models - Benefits of Using a Service Model - Case Study on Effective Customer Service Strategies |