CORPORATE PROGRAMS

WHO SHOULD ATTEND

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LEARNING OUTCOMES

Part 1

1. Identify the role of backroom organization in supporting efficient retail operations and customer satisfaction.
2. Apply effective zoning techniques to segment and store stock based on movement, shelf life, and condition.
3. Demonstrate proper labelling practices using SKUs, barcodes, and expiry tracking systems.
4. Execute daily backroom routines with clarity on staff responsibilities, safety, and hygiene.

Part 2

1. Conduct accurate cycle counts and audits while identifying and reporting discrepancies.
2. Manage stock adjustments, damages, and documentation in line with standard operating procedures.
3. Handle stock transfers and returns with proper paperwork and packaging to ensure accountability.
4. Interpret key stock control KPIs and create action plans to improve stock accuracy and reduce shrinkage.