WOW Customer Service
12 June 2023 | 9.00am – 5.00pm | 11, Jalan Astana 5/ku2, Bandar Bukit Raja, 41050 Klang Selangor Darul Ehsan
Having difficulty dealing with customers?
Why not upgrade your customer service performance with us.
Unlock the full potential of your customer service team with our comprehensive customer service training program. Get ready to take your customer support to the next level!
This program covers
- Recognize the power of returning customers and customer’s lifetime value.
- To develop sustainable motivation through purposeful people first attitude.
- To master a range of techniques to handle different types of customers and overcome their objections.
- To practice NLP techniques to talk to any customers easily and get their buy in.
For HRD Registered Employers, this program is also HRD Corp Claimable.Â
Who Should Join Us?
For people who have job nature in dealing with customers
Register your interest with us today- Limited to 40 seats, so register now to secure your seat!
***If you have any difficulties registering for this workshop, please contact our team (Whatsapp: +6011-1068 4040) for further assistance.
WOW Customer Service
Date: 12 June 2023
Time: 9am- 5pm
Venue: 1, Jalan Astana 5/ku2, Bandar Bukit Raja, 41050 Klang Selangor Darul Ehsan
Fees:
RM 880
For HRD Registered Employers, this program is also HRD Corp Claimable.Â
Our Trainers
Cassandra Chan
CEO, SH Retail Academy
CEO of SHRA, She has over 10-years’ experience in the service industry providing business development support and solutions. Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she led telemarketing training project for Senheng during MCO resulting positive growth in the organization.
Choon Ee May
Training Manager, SH Retail Academy
Ee May is a trainer with more than 4 years of public speaking experience with diverse experience in training professional working adults. She has trained many sales professionals, executives and managers in the areas of sales techniques and mindsets, communication and management. She has been a member of Toastmaster club for 4 years. She took on a leadership role to oversee 6 clubs (100 members) and even mentored the members to compete in public speaking contests.
