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Customer Service
Study Type

Offline & Online

Duration

4 Hour Intensive Course

Language

Conducted in BM & English Adaptive

HRDF

Non-Claimable

Being in the retail industry, it means that we have to always put our best selves in front of our customers in order to give our customers the best customer experience. The question is how are we going to present our best self in front of our customers and give them the best experience ever?

In this program, we will be guiding you through how to bring your customer service to a whole new level by guiding you through the essentials that you need in order to connect and engage with your customers better. 

Meet Your Speaker

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Cassandra Chan

 

Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers.

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Ee May

 

Ee May is a trainer with more than 4 years of public speaking experience with diverse experience in training professional working adults.

She has trained many sales professionals, executives and managers in the areas of sales techniques and mindsets, communication and management

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Syuhada Rozihas

 

Syuhada is a trainer who is passionate about making a difference. She has over 3 years of experience in facilitating for various motivational university programs. She has trained more than 1,000 sales professionals, executives and managers in the areas of retail sales.

This FREE Webinar Can Helps You To

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Develop a culture of trust between you and your customers.
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Leverage on storytelling to connect and engage with customers better.
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Provide customers a “wow” experience during their purchase journey.

Interested to learn more about the program?