Lack of growth can be frustrating in running a business. This is especially true in telemarketing – after making dozens of calls on a daily basis, a lack of forward momentum in your KPIs can be extremely disheartening. Before you can harvest great results, you need...
For the past two years, the outbreak of Covid-19 has driven many businesses to be flexible in how they navigate their employees and resources. The most apparent advantage of this structure, whether it’s allocating flexible hours in the office or working from home, is that...
Working from home was once thought to be a luxury reserved for freelancers and jobs involving a high degree of flexibility. As a result of Covid-19 however, it’s now become the new normal across all major industries. Trial and error is the foundation of all new...
The pandemic has caused a prolonged break for in-person meetings between co-workers, suppliers, clients, stakeholders and major key players in the workforce. As a result, the majority of our business meetings are now conducted via virtual meeting. In this day and age, online meetings have become...
Covid-19 has introduced a new challenge for leaders and managers from various business sectors and industries who are required to monitor their teams remotely throughout the Full Movement Control Order  (FMCO) set by the government. Most organisations have had months to adapt to a work from home (WFH)...
Inventory management and operations is such an integral component of conducting a viable business. There are dozens of software options available to assist you in managing your inventory. So, which inventory management approach should you take to reap the best results? Of course, this is entirely...
Shopping (offline or online) goes beyond just simply purchasing products that meet your needs or wants. The process of shopping plays a significant role in one’s overall impression, experience and loyalty towards a business. Let’s put it this way. If store A offers high quality products...
The concept of buying and selling goods seems relatively straightforward. Retailers will purchase a bulk of materials from a supplier and sell it to a targeted market. It sounds as simple as 1 + 1 = 2, right? However, customer demands, behaviours, and needs have become...
Last year, Malaysia’s retail performance reached a record low since the Asian financial crisis 22 years ago. Retail industries suffered harshly as the pandemic took its toll and retailers were left in the dust. Sectors that suffered the most include department stores (- 38.3%) and fashion (- 37.9%). With...
The execution of consumer-centric business strategies is heavily dependent on excellent retail skills. No amount of resources will ever replace the value of client servicing; the products, services or features of a business will be rendered useless if it is not supported by the right...
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