27 May Top 5 Retail Training Courses in Malaysia
Last year, Malaysia’s retail performance reached a record low since the Asian financial crisis 22 years ago.
Retail industries suffered harshly as the pandemic took its toll and retailers were left in the dust. Sectors that suffered the most include department stores (- 38.3%) and fashion (- 37.9%).
With most sectors now back in full swing, it’s up to retailers to brace themselves and be prepared to come back stronger than before. Now more than ever are retail training courses in high demand.
Retail training courses are few and far in between in Malaysia – let alone those worth their salt. At SH Retail Academy, we’ve compiled the top 5 retail training courses in Malaysia worth dipping into your HR funds for.
An investment in knowledge always pays the best interest. Sales, management, leadership, IT, you name it. With so many courses and programs left and right, why should you bother with retail training when time and effort could be expended in doing actual, revenue-generating work?
- Retail training improves employee motivation and retention
- Retail training can optimise productivity
- Retail training makes a difference in customer service
- Retail training positively impacts your profits
Still not convinced? Click here to read more on why you should invest in retail training programs.
Retail is inherently broad. Supply chain, inventory, logistics, sales, marketing, advertising and more intertwine to make the full retail cycle possible.
With that in mind, choosing the retail training course that will be most effective for your company requires you to identify areas for improvement within your current operations. Below are the most common niches in retail training programs within Malaysia.
- Sales skills
- Customer service and personal development
- Supply chain and logistics optimisation
- Customer Service 2.0 by SH Retail Academy
- Franchisee Program 1.0 by SH Retail Academy
- HQ Personal Development 2.0 by SH Retail Academy
- Retail Success Seminar by Retail Coach
- Retail Management Skills Training by BMC Training
- Customer Service 2.0 by SH Retail Academy
SH Retail Academy is the pioneer of retail training programs in Malaysia. This Customer Service 2.0 course covers both soft skills and hard skills that would prove valuable for frontliners, outlet managers and executives alike.
The 8-hour intensive online course will not only equip participants with unique customer service skills but also guide them through Customer Relationship Management (CRM) systems and the overall customer shopping journey.
Franchising may seem like the easier route to starting your own business. Unfortunately, that’s hardly true. This 4-hour online course by SH Retail Academy helps participants harness the “Qi” that flows through various levels within an organisation, and addresses concerns that many keen franchisees may have.
How does one drive traffic to a new franchise? What sales and marketing strategies are most suitable? How do I hire the right team for my outlet?
Change in the company starts from change within each employee. If motivation in the workplace is something you’d like to improve, this course by SH Retail Academy will help you make the changes you wish to see.
Participants will be taught how to embrace technology disruption within the workforce and how to obtain leadership buy-in for your ideas. On a more personal level, you’ll also learn strategies to achieve better outcomes using Neuro-linguistic programming (NLP) and other renowned methods.
While the previous courses by SH Retail Academy address specific niches in detail, Retail Success Seminar is an all-encompassing course which covers retail as a whole.
If you’re looking for something a little more heavy duty, this course covers 4 volumes. Together, they address the hidden numbers and figures in your business, how to hire the right staff, sales management, customer service, marketing and advertising.
BMC Training is a global training provider spanning from London to Dubai, although not specialising in retail specifically. Other industries which may benefit from their training also include oil and gas, construction, engineering and healthcare.
In Kuala Lumpur alone, retailers can choose from courses such as effective organisational leadership, multitasking, productivity and strategic management.
|Retail training courses in Malaysia compared|
|Course||Course duration||HRDF claimable?|
|Customer Service 2.0 by SH Retail Academy||8 hours||Yes|
|Franchisee Program 1.0 by SH Retail Academy||8 hours||Yes|
|HQ Personal Development 2.0 by SH Retail Academy||8 hours||Yes|
|Retail Success Seminar by Retail Coach||N/A||No|
|Retail Management Skills Training by BMC Training||1 – 2 weeks||No|
SH Retail Academy is Malaysia’s top retail training provider, specialising in courses tailored for Malaysian retailers. View all our corporate retail training programs here.